Waste from domestic premises
In line with policy, all waste should be contained within the appropriate bin. We are unable to collect additional side waste, with the exception of clean cardboard boxes along with blue bins.
All services are operating as normal with the exception of missed bins which due to resource limitations we cannot return for. Where the service misses an Assisted Collection we will return if this is confirmed as missed. We thank you for your patience.
The current policy remains where if the collections are not carried out due to a health and safety issue (too heavy, container broken) or incorrect presentation (late, not out, contaminated) the customer will be expected to correctly present their bin on the next scheduled uplift day or use their local HWRC.
For all waste which doesn’t fit within your household bins please use our Household Waste Recycling Centres (HWRC). Alternatively, you can use our bulky waste collection service.
Household Waste Recycling Centres
HWRCs will be operating as normal from 3 August 2020.
Social distancing measures will still be in place, including restrictions on vehicle numbers. Please remain patient when visiting HWRCs.
Commercial waste from business premises
All services are operating as normal.
If you are taking steps to resume trading, or if you have already reopened, then please contact us via email email@example.com. This will allow us to support you and review/restart your waste and recycling collection services.
Fly tipping, including leaving waste on streets, is unacceptable and places a strain on resources to clear up.
Our Enforcement team are patrolling North Ayrshire. Anyone caught fly tipping is liable for a fine of £200. Anyone not clearing up after their dog can receive a £80 fine.
To report fly tipping, you can contact:
Or, download our Report It app for smart phones.
Burning waste of any kind in your garden is not appropriate. This includes garden waste.
Burning waste can negatively impact local air quality and the health of your fellow residents. Please use the household collection or disposal services to dispose of waste.
Street litter bins
Street litter bins (including town centres, residential and walking/cycle route locations) are operating as normal.
You can report a full litter bin online and we will attend to it as quickly as we can.
We are continuing to make steady progress in tackling the backlog of grass cutting caused by the temporary halt of the service.
Play parks and parks
Play parks and other parks are operating as normal.
Play parks have updated signage to advise users of good practice with social distancing and personal hygiene.