We are temporarily providing a free special uplift service for those who are unable to store bulky items safely until Household Waste Recycling Centres reopen. Please refer to the FAQs (PDF, 105kb) before making a booking.
As a result of the national closures of Household Waste Recycling Centres (HWRC) across Scotland due to Covid-19 restrictions, we are providing a free special uplift service for a temporary period for those who are struggling to store items safely.
Once all HWRCs reopen, the usual charges for special uplifts will be reinstated. These are:
For up to 5 items - £25.20, extra items £5.04 each.
Items that are not on the order will not be collected.
Where do I put items for collection?
Once you have booked your uplift, you should place your items to the front of your property (without blocking the pavement) before 7am on the day of your collection.
The crew won't return for missing items or collect anything in a hazardous condition.
Staff are not required to enter residents' homes to remove items booked for collection.
We will collect
- carpets, rugs, lino
- bags (you must tell us what is in the bags)
- packaging and boxes
- keep fit equipment
- bath screens
- electrical good/white goods
- garden tools and lawnmowers
- toys (bike, trampoline, swing, climbing frame)
We won't collect
- builders waste, garden waste, domestic waste
- fixtures and fittings (doors, skirting and windows etc)
- house clearances
- engine oil, car batteries, car parts
- liquids, hazardous waste, gas cylinders
- wood, laminate flooring, fencing
How to book
You can book a special uplift by calling us on 01294 310000.
Our advisers will ask a series of questions before allocating you with a specific collection slot, depending on availability.
Change or cancel a collection
Call us to change or cancel a collection up to 3pm on the working day before due collection date.
Private contractors carrying out work
Private letting owners and letting agents operate commercially. They have a duty of care to dispose of waste materials left at the premises.
Contractor's waste cannot be collected as part of a household bulky waste collection. Before a contractor carries out works at your home you should check if they have a waste carrier's license. The contractor is responsible for removing any waste created.