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Home   Accessibility

Accessibility Statement

This accessibility statement applies to content published on

This website is run by North Ayrshire Council. We want as many people as possible to be able to use this website. We try to use plain English and short sentences wherever we can. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some documents currently available from our website are not fully accessible
  • Hotjar feedback software is not accessible

Feedback and contact information

Request content in a different format

If you need information on this website in a different format like, large print, audio recording or braille, please request directly from the appropriate service, or via Customer Services.

phone: 01294 310000

The Service will consider your request and get back to you as soon as possible. Please allow 10 working days.

Sensory Impairment Team

North Ayrshire Council’s Sensory Impairment Team provides a service to visually impaired, hearing impaired and dual sensory impairment clients. 


text phone: 07824837078

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact The Digital Experience Team:


Please provide:

  • full details of the accessibility issue with ‘North Ayrshire Council’ website
  • your contact details for response, or if we need to contact you for more information.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

North Ayrshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some PDF documents are not fully accessible to screen reader software. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are working toward providing accessible alternatives of forms and documents. Documents, published before 23 September 2018, fall outside the regulations, but will be reviewed as part of the website annual review process.

Some documents, created by 3rd parties on behalf of North Ayrshire Council, or created using a 3rd party portal (eg licensing applications notices) may not be fully accessible.

The Hotjar software we use to collect user feedback is not accessible as it fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions) and 2.4.7 (Focus visible).

The Twitter software that displays the Council's latest tweets is not accessible as it fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)

Content that’s not within the scope of the accessibility regulations

Embedded audio or video content that does not have audio description or subtitles/text captions. This content was recorded before 23 September 2020 and is therefore exempt from meeting the accessibility regulations.

Maps – for example site maps of our Household Waste Recycling Centres, and our Cemeteries in North Ayrshire are exempt.

Documents published before 23 September 2018 are exempt.

Preparation of this accessibility statement

We regularly test the website for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. The most recent test was conducted in November 2021.

This statement was prepared on 15 September 2020. It was last reviewed on 9 November 2021.