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Accessibility Statement

This accessibility statement applies to content published on www.north-ayrshire.gov.uk.

This website is run by North Ayrshire Council. We want as many people as possible to be able to use this website. We try to use plain English and short sentences wherever we can. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Technical information about this website’s accessibility

North Ayrshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

How accessible is this website (non-accessible content)

The content listed below is non-accessible for the following reasons:

  • Some PDF documents are not fully accessible to screen reader software. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • We are working toward providing accessible alternatives of forms and documents. Documents, published before 23 September 2018, fall outside the regulations, but will be reviewed as part of the website annual review process.
  • Some documents, created by 3rd parties on behalf of North Ayrshire Council, or created using a 3rd party portal (eg licensing applications notices) may not be fully accessible.
  • Some 3rd party systems (such as, web chat) may not be fully accessible. The web chat supplier, Netcall are aware and working on improvements.
Content that’s not within the scope of the accessibility regulations

Embedded audio or video content that does not have audio description or subtitles/text captions. This content was recorded before 23 September 2020 and is therefore exempt from meeting the accessibility regulations.

Maps are exempt - for example:

  • site maps of our Household Waste Recycling Centres and cemeteries
  • technical or architectural drawings

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact The Digital Experience Team via email: webteam@north-ayrshire.gov.uk

Please provide:

  • full details of the accessibility issue with ‘North Ayrshire Council’ website
  • your contact details for response, or if we need to contact you for more information.

Help test our websites

The Digital Experience Team is looking for testers for our website and online services. Testing might be in the form of focus groups at a local venue, 1-2-1 meetings in person or online, or online surveys. Testing is carried out periodically throughout the year to ensure our existing, and any new, online services and information is meeting the needs of our customers. 

Sign up to test our websites

Request content in a different format

If you need information on this website in a different format like translation, large print, audio recording or braille, please request directly from the appropriate service, or via Customer Services.

  • phone: 01294 310000
  • or visit our local offices if you need assistance in person

The service will consider your request and get back to you as soon as possible. Please allow 10 working days.

Sensory Impairment Team

North Ayrshire Council’s Sensory Impairment Team provides a service to visually impaired, hearing impaired and dual sensory impairment clients. 

British Sign Language (BSL)

You can find short videos in British Sign Language (BSL) describing how to access some of our key services, along with other sources of support, within our BSL section.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

We regularly test the website for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. The most recent test was conducted in November 2021.

This statement was prepared on 15 September 2020. It was last reviewed on 27 November 2023.