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Website disclaimer
Home   Website disclaimer


You do not have to give us any personal data or private information about yourself to browse our site. You will be asked to provide some personal information if you wish to register with the website or carry out an online communication or payment. Please refer to the Council's Privacy Statement for further information to how we will look after your information.

The Council may use anonymised content of communications in order to review & improve the content of the North Ayrshire Council website and our overall service to the public.

Any emails received by the Council will be subject to monitoring. Completion of any application or form obtained from this website, or the return of such to The North Ayrshire Council shall not imply the grant of any consent of license by the Council, nor shall it be deemed to create contractual relationships in every case. 

Use of cookies by the Council website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information such as such as visitor numbers and most popular pages.

One of the cookies we use is essential for parts of the site to operate and has already been set (this is the ASP.Net session cookie - see table below). You may delete and block all cookies from this site, but parts of the site will not work. With the exception of the session cookie, we use cookies for traffic analysis (Google Analytics), our website search, and our GIS (Mapping) systems. All information is gathered anonymously and contains no personal information. 

Details of the cookies we use on our site are shown in the table below:

A brief explanation of the cookies used by the North Ayrshire public website
CookieNamePurposeMore Information
Google Analytics


These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile reports and to help us improve the site content and usability. The cookies collect information such as the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Analytics information
Essential Site Cookies ASP.NetSessionId, ASPSESSIONIDCQDADCTA These are unique ids given to every user to helps the website maintain session information for the Microsoft .NET framework that runs our website. These cookies are deleted as soon as you leave the Council website. Information on ASP.Net session cookies
Site search cookie user-id Allows the site search to retain multiple search queries in a result shopping basket for the user. Funnelback search
Online Planning
Report it online
JSESSIONID This cookie ensures the correct function of our online Planning and Report it online Applications, and it is deleted when you close your browser. Eplanning Scotland
Online Payments EForm LIMIT TEST
EForm Options
These cookies ensure that our online payments facility functions correctly. They do not contain any information that could be used by third parties, and are deleted when you close your browser. Northgate Information Solutions
Library Catalogue session Allows the Talis Prism library catalogue and its search facility to work correctly; deleted when browser window is closed. Capita
AOEC Wordpress Blog __qca Remembers visitors that have interacted (for example like, left comments) on the Arran Outdoor Education Centre Wordpress blog. More information about Wordpress
Hotjar _hjUserId This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. More information about Hotjar
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls  This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimises when the visitor navigates through your site.
_hjDoneTestersWidgets  This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimises when the visitor navigates through your site.
_hjIncludedInSample  This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Should you wish to opt out of being tracked by Google Analytics, you can download an add-on for your browser

Our cookie message

You may see a pop-up message about cookies when you first visit We store a setting in your browser (called local storage) so that your browser knows you’ve seen it and knows not to show it again. 

You can find out more about local storage here.


We use Hotjar to understand how you use our website through their services that include heatmaps, page usage recordings and feedback polls and surveys. The Hotjar privacy policy explains more about how they collect data and keep it safe.

Through the Hotjar tracking code embedded on our website, the information collected includes:

Device-specific data

The following information may be collected through your device and browser:

  • your device's IP address (collected and stored in an anonymised format)
  • device screen size
  • device type (unique device identifiers) and browser information
  • geographic location (country only)
  • preferred language used to display the webpage.

Log data

Our servers automatically record information which is created upon using Hotjar. Data includes:

  • referring domain
  • pages visited
  • geographic location (country only)
  • preferred language used to display the webpage
  • date and time when website pages were accessed.

Opt out of Hotjar tracking

You can opt out of Hotjar tracking by turning on the Do Not Track header in your web browser.

Opt out of Cookies

We recommend you allow the cookies we set by this website as they help us provide a better service and make our website easier to use. If you don't want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

To find out more about cookies, including which ones have been set on your machine and how to manage and delete them, visit

Search Engine

Our site search is based around the Funnel back search solution, a server-based search engine that continuously monitors and indexes the content of the site. Funnelback is set-up to look and work in a similar way to Google, but with enhanced and customised features specific to our site, such as query auto-complete, related searches, and document segmentation. The search is connected directly to our web server, and its index is completely independent from any web-based search engine. No information is passed onto third parties. 

Conditions of Use

All information and services hosted by and derived from this website are available to users subject to the 'appropriate use' and other provisions contained within the Computer Misuse Act 1990.


Unless otherwise stated, all material on this website is copyright of The North Ayrshire Council. Such material may be viewed, or copied and distributed to third parties provided that the source of the material is clearly acknowledged. Copyright will subsist in all reproduction of materials obtained from this website.


The Council thanks Michael Martin and Steven Marshall for allowing the use of their photographs on our site. Please note that the copyright of these images rests with the owner at all times, and may not be used without the copyright holder's permission.

Content Disclaimer

While every effort is made to ensure that the information contained within this website is accurate, The North Ayrshire Council do not warrant the accuracy of any materials on the site and accepts no responsibility or liability for any claim, loss or damage whatsoever however caused (including claims relating to disruption or damage of the user's data or computer system) whether arising from the use of information contained within the site, or accessed through the website. All users should utilise a recognised anti-virus program on material obtained from the Internet. All material on the website may be updated or modified from time to time without public notice.

The terms and conditions apply only to the North Ayrshire Council's website at Links within this site to other websites are not covered by this policy and you should check the terms of the privacy policy of those other websites for their terms.

The North Ayrshire Council is not responsible for the content of external websites.