Service disruption and missed bins
Please check for any disruptions to your bin collection service:
If your street has been missed due to operational reasons we will return to collect your bin as soon as we can.
Due to the current circumstances, we are unable to return for individual missed collections. Please ensure your bin is presented at 7am on your allocated collection day.
Please note: updates will be displayed here when there is disruption to bin collections.
Report a missed Bin
If you use our assisted pull-out service and your bin is missed or if all bins in your street have not been collected, and details are not included in our service alerts, please report it online
Report a missed bin
Unfortunately we are currently unable to respond to reports of individual missed collections.
Contamination
If your bin is contaminated, there should be a contamination sticker placed on the lid. You should remove any non-recyclable waste and present it on the day of your next scheduled collection.
Half emptied bins
If your bin is not fully emptied due to the material being compacted, or frozen together in winter months, it is your responsibility to loosen the material ready for your next scheduled collection.
Please note: No additional collection will be provided for half emptied bins.
Failure to present your bin
If your bin was not presented for collection by 7am, you should present it on the day of your next scheduled collection.