Emergencies
If a street light fault is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency. Examples of this could include:
- door off the lamppost
- wires exposed
- vehicle accident damage
- fault with 4 lights, or more, in a sequence
Report an emergency by calling 01294 310000.
Traffic signal faults
Traffic signal/traffic light faults should be reported by calling 01294 310000.
Report a non-emergency street light fault
If a lighting fault is on private land, please contact the property owners directly.
If we are unable to locate a faulty street light we may not be able to take action to fix it. Please provide as much information as possible including:
- light number - every street light is numbered, if you can see the number, please use it when reporting
- a description of the fault
- street name - the name of the street the light is on
- location of the faulty street light - provide a property address for example, 'outside number 3', or describe a landmark like 'close to the post box'
- your email address - for confirmation and update emails
- your phone number - we may need to contact you for more information
- photographs - a close-up of the fault as well as a wider angle showing the location.
Report a street light fault
All reports registered will receive a confirmation email and update from 'wdm-no-reply@mail.highway-iams.uk'. This account doesn't receive incoming email, please do not reply or send emails to this address.
The confirmation email will tell you whether the repair is being actioned by:
- the Roads Service. or
- Housing Services.
If you do not receive an email, please check your spam or junk folder.
Use the reference number from your confirmation email to:
Track the progress of a street light fault
Read our Roads lighting service standards (PDF, 126kb) for timescales for response.