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Report a street light fault

An accurate description of the fault and location will aid the timescale of repairs. Every light is numbered; it helps speed things up if you know this number when reporting the fault.

Please use the button below to access our online reporting portal for Lighting issues. When the portal opens, please use the map or search bar to find the location of the issue you are reporting. Please tap or click on the relevant lighting column, you will be asked to select the relevant issue to continue. The map will also show you if the issue has already been reported, and you can add your details to the existing fault if you want to receive updates. If you provide a contact email address, we can keep you updated with progress.

Please note: progress emails will come from 'wdm-no-reply@mail.highway-iams.uk' but this account cannot receive incoming emails, so please do not reply, or send emails to this address. If you do not receive an email, please check your spam or junk folder.

Please allow 30 days for investigations/repairs to take place. See full details of timescales (PDF, 126kb).

Report a street light fault online 

Your report will be processed to the relevant service immediately, or on the next available working day.

Progress of a reported street light issue

Check the progress of street light issues reported after 30 March 2022. You will need the reference number you received when you logged the issue.


If a lighting defect is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency.

Examples of this could include.

  • door off
  • wires exposed
  • vehicle accident damage
  • large section of 4 lights or more in a sequence

Please report an emergency by telephone on 01294 310000.

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