Emergencies
If a road or footway defect is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency.
Please report an emergency by telephone on 01294 310000.
Trunk roads
Trunk Roads (A78, A737, A738) connect major cities, towns, airports and ports. These are maintained by Amey on behalf of Transport Scotland. To report a problem with a Trunk road please contact Amey directly at SW Trunk Roads.
Traffic Signals
Traffic signal/traffic light issues should be reported directly to the contact centre by calling 01294 310000.
Reporting a road issue online
Please use the button below to access our reporting portal for road issues. When the portal opens, use the map or search bar to find the location of the issue you are reporting. When you tap or click the location on the map, you will be asked to select the relevant issue to continue. The map will show if the issue has already been reported. You can add your details to the existing fault if you want to receive updates.
Please note:
- you will be asked to enter a description of the fault and location
- describing landmarks, or nearby addresses, is helpful for example 'close to the post box'
- providing an email address means you will get email updates on progress from 'wdm-no-reply@mail.highway-iams.uk' - please check junk folder and be advised that this email does not receive emails
- including a phone number can help if we need more information to find a location, we may have to close an issue without action if we can't find it
- if attaching photographs, a close up of the issue and a wider shot showing the location can help
Report road fault online
Progress of a reported road issue
Check progress of road issues reported after 30 March 2022. You will need the reference number you received when you logged the issue.
What happens next?
Your report will be processed to the relevant service immediately, or on the next available working day.
We'll locate and inspect the fault. Inspections usually happen within 5 working days unless it is an emergency.
Depending on the severity of the fault, we'll carry out repairs as follows:
- Category 1 - we aim to make safe at time of inspection, or within 4 hours
- Category 2 - within 5 working days from date of inspection
- Category 3 - within 60 working days from date of inspection
- Category 4 - consider for planned works programme
- No response - no action required
Please note: circumstances beyond our control, like adverse weather, may have a detrimental affect on response times.
The Road Asset Safety Inspection Policy (PDF, 336kb) and the Road Assets Safety Inspection Operations Manual (PDF, 1.3mb) set out the procedures for carrying out safety inspections.