Please use the button below to access our new online reporting portal for Roads issues. When the portal opens, please use the map or search bar to find the location of the issue you are reporting. When you tap or click the location on the map, you will be asked to select the relevant issue to continue. The map will also show you if the issue has already been reported, and you can add your details to the existing fault if you want to receive updates. If you provide a contact email address, we can keep you updated with progress.
Please note: progress emails will come from 'firstname.lastname@example.org' but this account cannot receive incoming emails, so please do not reply, or send emails to this address. If you do not receive an email, please check your spam or junk folder.
Report road fault online
Progress of a reported road issue
Check the progress of road issues reported after 30 March 2022. You will need the reference number you received when you logged the issue.
Traffic signal/traffic light issues should be reported directly to the contact centre by calling 01294 310000.
To report a defect on a trunk road (A78, A737, A738) contact Amey.
If a road or footway defect is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency.
Please report an emergency by telephone on 01294 310000.
What happens next?
Your report will be processed to the relevant service immediately, or on the next available working day.
We'll use the information you have provided to locate and inspect the fault. Inspections will usually happen within 5 working days unless it is an emergency.
Depending on the severity of the fault, we'll carry out repairs as follows:
- Category 1 - we aim to make safe at time of inspection, or within 4 hours
- Category 2 - within 5 working days from date of inspection
- Category 3 - within 60 working days from date of inspection
- Category 4 - consider for planned works programme
- No response - no action required
Please note: circumstances beyond our control, such as periods of adverse weather, may have a detrimental affect on our target response times.
The Road Asset Safety Inspection Policy (PDF, 336kb) and the Road Assets Safety Inspection Operations Manual (PDF, 1.3mb) set out the procedures for carrying out safety inspections.