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Bereavement Charter

The Bereavement Charter sets out pledges to bereaved families about the standards of service and care they should expect to receive following the death of a loved one.

It includes 5 key commitments:

  • the council’s Registration Services to offer an appointment within 48 hours and offer an out of hours service over the Festive Period
  • the council’s Bereavement Services to offer a date for the burial within 5 working days of receipt of paperwork (families can request a burial outwith the 5 day timescale)
  • Funeral Directors to ensure paperwork is accurate and notify any changes to Bereavement Services at least 2 working days prior to the burial
  • Funeral Directors, Clergy and Celebrants to ensure good timekeeping when arriving at burial grounds
  • Bereavement Services to consider new technological solutions to improve service delivery.

Those currently signed up to the Charter are:

  • North Ayrshire Council Bereavement Services
  • North Ayrshire Council Registration Services
  • A & I Inglis Funeral Directors
  • RB Steele Funeral Directors
  • Kevin T Blades & Son Funeral Directors
  • Dalry St Margaret’s Church of Scotland
  • Dalry Trinity Church of Scotland
  • John Bennett Funeral Directors Ltd.
  • St Peter’s, Ardrossan
  • St Mary’s, Irvine
  • St Winnin’s, Kilwinning
  • St John’s, Stevenston
  • St Mary’s, Saltcoats
  • St Palladius’, Dalry
  • St Brigid’s, Kilbirnie
  • Our Lady’s, Beith
  • St Mary’s, Largs

For more information please contact us.

Contact Bereavement Services

General enquiry


01294 310000

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