In line with the Civic Government (Scotland) Act 1982, the council has a statutory duty to name streets and number properties in North Ayrshire.
This is to promote effective location information for service providers such as:
- Royal Mail and other mail delivery providers
- the emergency services
- infrastructure and utility services such as gas, electricity and telecoms
- the Ayrshire Valuation Joint Board (council tax, non-domestic rates and the electoral roll)
This duty is administered by Planning Services. We will work with developers and our partners within the Council to:
- select street names and numbering layouts for new developments
- renumber properties and streets where problems are identified
- liaise with Royal Mail and the North Ayrshire Locality Planning Partnerships
- inform organisations about new addresses, or changes to existing ones
Please see our Street naming and numbering guide (303kb) for more information.
Request a postal address for a new development
Once planning permission and a building warrant has been granted, and if you are the landowner, an appointed agent or the site developer, contact us if a new postal address is required for:
- a new build property (domestic or non-domestic)
- a property created from a conversion, or sub-division, of an existing property
Please note: we will not provide a postal address for land. There must be a building with approval for development before we can act.
We will need the following information:
- Your contact address, including an email address, and a telephone number
- a site plan for the development which must be sufficient to identify the location
- the relevant planning permission and/or building warrant reference number
Please note: Building Standards normally issue a completion certificate to the official postal address, so the address is required before work is complete.
Contact us as soon as possible for developments requiring one or more street name. It can take between 8 and 12 weeks to obtain an official postal address.
In addition to the requirements set out above, please also provide the following additional information:
- a site plan and floor plans with plot numbers noted on the plans
- any street name suggestions for the new development along with background information on the name suggestion
Please note: when suggesting a new street name, it is important that it is unique to the area. Also we cannot guarantee that a suggested name will be selected.
Once street names have been officially assigned, developers must erect street nameplates for new developments using our specifications (PDF, 20kb).
Missing, or damaged, street name plates can be reported using our new online report a road fault portal. After selecting your street on the map, please choose 'Report Issue with Street Name Sign'.
Please note: we cannot repair or replace signs on streets that have not been adopted by North Ayrshire Roads. For new developments you may need to contact the developer.
Query your address
Contact the relevant developer for the official postal address of a newly built property.
Renaming a property
Where your property has a number, you can give it a name without informing us. We advise that you display the number clearly on the property and use it on all correspondence.
For existing addresses, we are able to process renaming requests in circumstances where an official change is required. You must be the owner of the property to make a request of this type, or you must have the owner’s permission to do so. We will not process requests made by third parties.
We will need the following information:
- your contact address, including an email address, and a telephone number
- a site plan for the building (eg. house, shop, factory unit, etc.)
- evidence of your ownership or permission from the owner
Please note: due to staffing constraints, our priority is currently focussed on dealing with requests for new developments, so it may take longer to deal with changes to existing addresses.
Postcodes and post towns
Royal Mail manages and issues all postcodes and post towns. If you are experiencing a problem with your postcode or post town, please contact Royal Mail in the first instance.