Home   Council Tax   Problems paying

Problems paying Council Tax?

Let us know

If you're worried about, or are having difficulties, making your Council Tax payments or you're in arrears, call us for confidential advice and support. 

We can discuss a repayment plan to help you clear any previous year's debts, whilst keeping current payments up to date.

We can put you in touch with the Money Matters team for independent and confidential advice.

If you're on a low income, we can refer you to our Benefits Service to ensure you're receiving all the help you can get.

If you prefer to speak to someone face to face, you can visit the Customer Service Centre, Bridgegate House, Irvine KA12 8BD.

What happens if I don't pay?

Paying Council Tax is not a matter of choice. We'll take action to recover any debt owed. It's important to keep your payments up to date, or to make arrangements to clear your arrears, as soon as possible.

Our Debt Recovery Team works in partnership with Stirling Park, Sheriff Officers to maximise collection of unpaid Council Tax.

Pay by monthly instalment

It is important that each monthly instalment is paid on, or before, the due date. If your payment is made in this way we won't send a Statement of Account.

If you don't make payment, as shown on your most recent bill, you will receive a Statement of Account for the unpaid amount. This must be paid within 7 days.

If you don't pay the amount due, you will lose the right to pay by instalments and the full balance on your account will be due within 21 days. The Statement of Account includes the full balance on your account at the time of issue.

If the full balance is not paid, or you do not agree an arrangement to pay, a 10% statutory addition will be added and the arrears passed to Sheriff Officers for collection. This can result in enforcement action and additional charges. This process is governed by the Local Finance Act 1992, Section 97.

A maximum of 2 Statements of Account can be issued in a financial year.

Contact Debt Recovery Team




01294 310131


North Ayrshire Council, Debt Recovery Team, PO Box 7964, Bridgegate House, Irvine KA12 8LS