If, due to the current Coronavirus (Covid-19) situation, you are unable to make your normal council tax payment, you can request that your payments commence in June.
Please use the enquiry form below to advise us that you wish to do this. A new bill will be issued before your June instalment is due.
2021/22 payments will revert back to the April to January monthly scheme.
Amend instalments
Council Tax runs from 1 April each year to the 31 March the following year. Instalments are payable over 10 or 12 months from April.
Our payment date is on, or before, the 15th of each month.
Weekly payments can be made, provided you pay the full monthly amount by the due date on your Council Tax bill.
If you pay by Direct Debit you can choose from 3 payment dates (1st, 15th or 28th).
How to pay
By Direct Debit
You'll need your:
- Council Tax Reference number, and
- bank, or building society, account number and sort code
You can either:
Set up a Direct Debit online
You'll receive a confirmation letter within 3 working days of setting up your Direct Debit instruction.
All payments are covered by the Direct Debit guarantee (Word, 28kb).
Online
You'll need your Council Tax Reference number.
Pay online
We accept:
- Visa
- Mastercard
- Visa Debit
- Visa Electron
- Maestro
By phone
You'll need your Council Tax Reference number and your debit or credit card details. We accept the cards listed above.
Call our automated payment service (available 24/7) on 0845 603 0593, or 01294 310000 during office hours.
Standing Order
Instruct your bank, or building society, to set up a standing order for the monthly instalment detailed on your most recent Council Tax bill. Make sure the bank quotes the Council Tax Reference number printed on your bill.
Payments should be credited to:
Bank: Clydesdale Bank, 151 High Street, Irvine, KA12 8AB
Sort Code: 82-65-22
Account Name: North Ayrshire Council, Cunninghame House, Irvine
Account No.: 80443663
By post
Cheques, or postal orders, made payable to 'North Ayrshire Council'. Write your Council Tax Reference number and the financial year you're paying for on the back of the cheque or postal order. Address payment to:
North Ayrshire Council
Business Support
3rd floor (west)
Cunninghame House
Irvine KA12 8EE
Don't send cash or your payment card through the post.
In person
Take your bill and payment to any:
- North Ayrshire Council collection office
- Post Office (cash, debit card or cheque, payable to 'Post Office Ltd')
- Paypoint outlet
- Payzone outlet
Use the barcode printed on the top left of your bill.
Pay at the following council offices during normal working hours:
- The Town Hall, Countess Street, Saltcoats (self service kiosk)
- Council Office, Clauchlands Road, Lamlash, Arran
- Garrison House, Millport, Isle of Cumbrae
- Housing Office, 2 Townend Street, Dalry
- Bridgegate House, Bridgegate, Irvine (self service kiosk)
- Housing Office, 24/26 Main Street, Kilbirnie
- Housing Office, 32/34 Howgate, Kilwinning
- Brooksby Medical and Resource Centre, 31 Brisbane Road, Largs
Who should pay?
Residents of a property, whether privately owned or rented, are generally liable to pay Council Tax. Empty properties are the responsibility of the non-resident owners or tenants.
The following residents are jointly liable to pay Council Tax:
- residents who are married or living with a partner, or
- residents who are joint owners or tenants
If a student is living with a non-student partner, the student cannot be held jointly liable for Council Tax charges.
Appeals
If you think that you are not liable to pay Council Tax, or that a mistake has been made in calculating your bill, you can appeal. Notify us, in writing, within 28 days of receiving your bill.
Fair Processing Notice
The Council is under a duty to protect the public funds it administers. Thus, we may use the information you have provided for the prevention and detection of fraud.
We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
Further Information
If you need more information on the National Fraud Initiative you can contact:
Get a copy of your bill
E-bill
If you receive a Council Tax e-bill, you can view your bills and print them from your online account.
Paper bill
If you receive a paper Council Tax bill, you can request a paper copy of your most recent bill. This will include any payments made to your account since your bill was issued.
Change of circumstances
If there’s a change in your circumstances which could affect your council tax liability, including who owns your property, you must contact us immediately so your account can be updated.
Please note: we have the power to impose a penalty (£200 maximum) if you fail to provide information that affects your council tax liability.