What is an overpayment?
An overpayment is when you've been paid more Housing Benefit than you're entitled to. This usually happens if you don't tell us about changes in your circumstances as soon as they happen.
Complete and return a Change in Circumstances form (Word, 68kb).
It's your responsibility to tell us straight away if your circumstances change.
What happens if I receive an overpayment?
We'll write to you about an overpayment.
How we recover overpayments
For Housing Benefit, we can recover an overpayment by:
- deductions from ongoing award of Housing Benefit
- reducing amounts paid to a landlord or agent
- deductions from any Housing Benefit owed to you for a past period
- deductions from certain Social Security Benefits
- recovery from a deceased person's estate
- sending you an invoice
For more information please read our Overpayment Recovery Policy (PDF, 404kb).
Pay invoice for overpayment
Pay invoice online
Please note: due to essential maintenance no payments can be made on Sunday 12 September between 3.30pm and 5.30pm.
Please refer to your invoice for other payment options.
If you're having difficulty making the payments in full, we may be able to arrange payment by instalments. Phone our Debt Recovery Team on 01294 310103 to arrange.
Overpayments must be paid back.
Our Debt Recovery Team works in partnership with Stirling Park, Sheriff Officers to maximise collection of unpaid debt.