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Benefit overpayments
Home   Benefits   Overpayments


What is an overpayment?

An overpayment is when you've been paid more Housing Benefit than you're entitled to. This usually happens if you don't tell us about changes in your circumstances as soon as they happen.

Complete and return a Change in Circumstances form (Word, 68kb)

It's your responsibility to tell us straight away if your circumstances change.

What happens if I receive an overpayment?

We'll write to you about an overpayment.

How we recover overpayments

For Housing Benefit, we can recover an overpayment by:

  • deductions from ongoing award of Housing Benefit
  • reducing amounts paid to a landlord or agent
  • deductions from any Housing Benefit owed to you for a past period
  • deductions from certain Social Security Benefits
  • recovery from a deceased person's estate
  • sending you an invoice

For more information please read our Overpayment Recovery Policy (PDF, 404kb).

Pay invoice for overpayment

Pay invoice online 

Please note: due to essential maintenance no payments can be made on Sunday 12 September between 3.30pm and 5.30pm.

Please refer to your invoice for other payment options.

Problems paying?

If you're having difficulty making the payments in full, we may be able to arrange payment by instalments. Phone our Debt Recovery Team on 01294 310103 to arrange.

Overpayments must be paid back.

Our Debt Recovery Team works in partnership with Stirling Park, Sheriff Officers to maximise collection of unpaid debt.

Contact Benefits



01294 310000


In writing:

North Ayrshire Council, Benefits Section, Bridgegate House, Irvine, KA12 8LS

In person:

  • Customer Service Centre, Bridgegate House, Irvine, KA12 8BD
  • The Town Hall, Countess Street, Saltcoats, KA21 5HW