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Benefits review

We review Housing Benefit claims to make sure everyone is receiving the correct amount of benefit.

If your claim has been selected for review, we will contact you and tell you to:

complete the benefits review form

You must answer all the questions on the form for yourself and your partner and provide original documentation and evidence to support your claim (PDF, 134kb).

If you have non-dependents (PDF, 137kb) staying with you, you need to provide documentary evidence of their income (for example, a pay slip, job seekers allowance award letter, proof of state benefit or income). We also need this information where second adult rebate is being claimed.

The form must be completed within seven days, or your benefit may be suspended.

If you or anyone in the household is self employed then they must:

complete the self-employment earnings form

What happens next?

Your claim will be assessed.

If we make any changes to your claim, you'll receive an award letter, approximately 7 to 14 days after assessment, showing the new amount of benefit.

What if I refuse?

If you don't return your review form, your Housing Benefit and/or Council Tax Reduction claim may be cancelled.

If you're a Council or Housing Association tenant you'll be charged full rent from the date your claim is cancelled.

If you're a private tenant, your landlord will expect you to cover the rent from the date your claim is cancelled. If you don't, your landlord could serve you with a Notice to Quit and/or take legal action against you.

Contact Benefits


Email the Benefits Team


01294 310000


In writing:

North Ayrshire Council, Benefits Section, Cunninghame House, Irvine, KA12 8EE

In person:

  • Customer Service Centre, Bridgegate House, Irvine, KA12 8BD
  • The Town Hall, Countess Street, Saltcoats, KA21 5HW