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Benefits review

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Home   Benefits   Benefits review

Benefits review

We review Housing Benefit claims to make sure everyone is receiving the correct amount of benefit.

If your claim has been selected for review, we'll contact you by making a notified or un-notified visit, or by sending you a form in the post.

Review visit

If your benefit is reviewed through a visit to your home, our officer will complete a review form during the visit.

The officer must see original documentation and evidence to support your claim (PDF, 130kb). Please note: our visiting officers always carry photographic ID.

Postal review

If your benefit is reviewed by a form sent in the post, you must answer all the questions on the form for yourself and your partner and provide original documentation and evidence to support your claim (PDF, 130kb).

If you have non-dependents (PDF, 107kb) staying with you, you need to provide documentary evidence of their income (eg a pay slip, job seekers allowance award letter, proof of state benefit or income). We also require this information where second adult rebate is being claimed.

You must return the form to us within 7 days or your benefit may be suspended.

What happens next?

Your claim will be assessed.

If we make any changes to your claim, you'll receive an award letter, approximately 7 to 14 days after assessment, showing the new amount of benefit.

What if I refuse?

If you refuse a visit to be carried out or don't return your review form, your Housing Benefit and/or Council Tax Reduction claim may be cancelled.

If you're a Council or Housing Association tenant you'll be charged full rent from the date your claim is cancelled.

If you're a private tenant your landlord will expect you to cover the rent from the date your claim is cancelled, if you don't, your landlord could serve you with a Notice to quit and/or take legal action against you.

Contact Benefits

Email

benefits@north-ayrshire.gov.uk

Telephone

01294 310000

Address

In writing:

North Ayrshire Council, Benefits Section, Bridgegate House, Irvine, KA12 8LS

In person:

  • Customer Service Centre, Bridgegate House, Irvine, KA12 8BD
  • The Town Hall, Countess Street, Saltcoats, KA21 5HW