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Report a trading standards issue

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Home   Business   Trading standards   Report a trading standards issue

Report a trading standards issue

Trading Standards provide advice to:

  • consumers regarding their rights, and assistance to resolve disputes, through our partners Advice Direct Scotland
  • local business to assist them to comply with legislation.

If you have an issue with:

  • unsafe or fake goods
  • poor, incomplete or unlawful services or work done by bogus callers
  • a new business idea you would like compliance guidance on
  • the care and condition of farm animals in North Ayrshire

To report the issue or get advice contact us.

Report a fake by completing and returning a Report a Fake form (Word, 36kb).

What should I include in my report?

When you report a trading standards issue, please supply as much information as possible including the following, if applicable:

  • your name and address - your details are never disclosed without your permission (you can report anonymously, but having your details allows us to update you, or ask for further information)
  • name, address and contact details of the seller
  • when and where you purchased the goods or service
  • how you paid, did you get a receipt?
  • a copy of the traders advert, flyer or leaflet

What happens next?

It's important to provided evidence wherever possible, such as:

  • proof of purchase, a receipt or bank statement showing payment
  • if you have been injured by an item you bought, you should go to a doctor, clinic or hospital so the injury can be recorded and assessed, where possible take photographs of the injury and the item
  • if you have purchased goods which are faulty and/or unsafe, we may arrange to inspect them and if possible take them as evidence

Once we receive your report, we will assign it to an Officer to get back to you within 3 working days.

Contact Trading Standards

Email

tradingstandards@north-ayrshire.gov.uk

Telephone

01294 310100