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Advice for private tenants and homeowners

We offer advice to anyone living with, or affected by, private sector housing issues, including:

  • rights and responsibilities
  • property condition
  • common repairs
  • landlord registration
  • disability adaptations
  • resolving disputes
  • energy efficiency
  • empty homes

Information on property standards and the rights and responsibilities of private tenants can be found in our Private Tenant Checklist leaflet (PDF, 2.85mb).

Please note: we don't provide financial or legal advice.

Private Sector Matters magazine

Our Private Sector Matters magazine (PDF, 1.1mb) is produced twice a year and focuses on issues specific to landlords. To suggest an item for the next edition, please email psadvice@north-ayrshire.gov.uk.

Tenant Talk newsletter

Our Tenant Talk (PDF, 2.19mb) newsletter focuses on issues specific to private tenants. To suggest an item for the next edition, please email psadvice@north-ayrshire.gov.uk.

Home Reports

Home reports help purchasers make informed decisions when buying a property. They provide information about:

  • the structural condition of the property
  • the energy efficiency of the property
  • any repairs required

Home reports benefit sellers by helping to promote well maintained properties to potential buyers.

Find more information in our leaflet: Home Reports - Advice for Buyers and Sellers (PDF, 1.19mb).

Looking after common areas

Residents of buildings with shared access, share responsibility for the maintenance of communal closes and stairways. Some buildings may have a factoring service which may maintain and clean communal areas. More information can be found in our leaflet: How to look after common areas (PDF, 2.3mb).

Accessible homes

Home2Fit is a resource for disabled people looking for adapted or accessible housing for sale or to rent.

Dealing with condensation

Every home experiences condensation, which can lead to mould growth. For advice see our leaflet: Dealing with condensation (PDF, 1.9mb).

The Tenement Management Scheme

Tenements are buildings comprising 2 or more flats. If you own a flat within a tenement, your responsibilities for the maintenance and upkeep of common areas are usually detailed in your title deeds. If they don't then the Tenement Management Scheme may help. Information can be found in our leaflet: Common Repairs - The tenement management scheme (PDF, 2.7kb).

Tolerable Standard

To be acceptable as living accommodation a house must meet certain standards of repair, known as the Tolerable Standard. This standard applies to both homeowners and landlords. For information about:

  • the rights of tenants
  • the responsibilities of homeowners/landlords
  • possible sources of funding to bring properties up to the Tolerable Standard

Information can be found in our: The Tolerable Standard in Scotland – A brief guide (PDF, 2.54mb)

Empty homes

Interest free loans are available to bring empty properties back into the affordable rented sector. Eligible properties must need repair and/or upgrading works. Find more information in our leaflet: Empty Homes Recyclable Loan Fund (PDF, 3.6mb). Call our Empty Homes Officers on 01294 324644.

Opening times

Please note: we close on the second Thursday of the month, from 1.30pm, for staff training.

More Information

Information on private renting, including rights and responsibilities, can be found on the Renting Scotland website.

More information on how the Private Sector Housing Team can help is in our leaflet: Private Sector Advice - Support for all Housing Matters (PDF, 1.2mb).

Under One Roof provides impartial advice on repairs and maintenance for flat owners in Scotland.

LIFT - Open Market Shared Equity Scheme

The LIFT scheme helps people on low to moderate incomes afford to buy a home without having to fund it all themselves. It plays a significant part in the Scottish Government's aim to increase affordable housing across Scotland and a vital first step for people aiming to buy their first home. For information visit Link Housing.