Planning performance

An efficient planning service plays a key role in:

• facilitating sustainable economic growth
• delivering high quality development in the right places

We are committed to continuous improvement. We check performance through:

• statistical returns
• customer surveys
• our National Planning Improvement Framework (NPIF)

National Planning Improvement Framework (NPIF)

Our National Planning Improvement Framework (NPIF) document captures key elements of a high performing planning service, such as:

• speed of decision making
• certainty of timescales, process and advice
• delivery of good quality development
• project management
• clear communications and open engagement
• an ‘open for business’ attitude

For information on the National Planning Improvement Framework, visit the Improvement Service website.

Feedback on the National Planning Improvement Framework (NPIF) from the Improvement Service was reported to the Planning Committee in April 2026.