Tenant Satisfaction Survey
North Ayrshire Council tenants will be asked to share their thoughts on the housing service in the coming weeks.
The feedback received during the Tenant Satisfaction Survey will help drive further improvements within North Ayrshire Council’s Housing Service.
The last survey, conducted in 2021, showed that 88 per cent of tenants were either satisfied or very satisfied with the Council as a landlord
Quote: Our Housing Service is committed to providing a high-quality service to our tenants. To help improve our service, we regularly consult and involve tenants in the decisions which affect your home, your tenancy and the community you live in.
Quote from: Councillor Alan Hill, Cabinet Member for Communities and Islands
“We look forward to getting tenants’ thoughts on how our services should continue to evolve to meet their needs.”
As part of the Council’s commitment to consultation and improvement, we have appointed Knowledge Partnership to carry out the Tenant Satisfaction Survey on our behalf. The survey is being conducted on a face-to-face basis and a researcher from Knowledge Partnership will visit you to ask you to give your views. This will be performed via a short interview lasting approximately 20 minutes.
The survey will cover several important issues relating to tenant’s home, the service we provide and their local neighbourhood. Information gathered from the survey will help to improve our services and gather important feedback about tenants’ satisfaction with various services, which we report on to the Scottish Housing Regulator.
Interviews will take place from late November 2024 for approximately six weeks. Visits will be made Monday to Friday (10am to 7.30pm), Saturday (11am to 6pm), and Sunday (12pm to 5pm).
If you have any questions or would like further information, please feel free to contact our Tenant Participation Team by telephone on 01294 324869 or by email at tenantparticipation@north-ayrshire.gov.uk.
Published: 25 November 2024