Housing and customer service teams get ready for move

North Ayrshire Council’s Customer Service Centre located at Bridgegate Irvine and the Housing Advice Team at Galt House are moving to Cunninghame House on Monday 18 May 2026.

The office moves are part of the North Ayrshire’s wider locality-based Estates Strategy to rationalise the Council’s property portfolio, reduce running costs and maximise Council services.

As part of this change, further North Ayrshire Health and Social Care Partnership, Housing and Customer Service Centre teams will now be based at Cunninghame House from Monday 18 May 2026.

Since the start of January 2026, refurbishment works have been underway and are now nearing completion on the ground floor of North Ayrshire Council’s headquarters at Friars Croft in Irvine, KA12 8EE.

The refurbishment has seen the creation of a new check-in area including two service desks and six customer interview rooms.

Members of the public will now attend appointments within meeting rooms of Cunninghame House. A new system will also operate for customer appointments and upon arrival to the ground floor entrance (facing the Rivergate Shopping Centre), members of the public will be required to check-in.

Walk-in appointments are also still welcomed, and these will operate via a digital self check-in ticketing system.

When a customer checks-in at Cunninghame House reception, the hosting officer will be notified and will escort the customer to the appropriate meeting room.

The public services now being provided at Cunninghame House will include registration of births, deaths and marriages, homelessness support and housing advice.

Both the Customer Service team at Bridgegate House and the Housing Advice team at Galt House will officially close at these locations from 3pm on Friday 15 May 2026. The services provided will reopen at 10.30am on Monday 18 May at Cunninghame House.

Posters will be on display at each location to direct members of the public to the new service location.

Stay tuned to social media for further updates North Ayrshire Council on Facebook, Customer Service and Registrations on Facebook and North Ayrshire Housing Services on Facebook.

For customers requiring to get in touch during the closure period, contact can be made via the usual telephone numbers 01294 310000 (Customer Services) and 01294 314600 (Housing Advice Team) or they can visit Saltcoats Town Hall Customer Service Centre.

Published: 23 April 2026