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Strategy

Scheme of Assistance

Updated 03 August 2026

Note: To see tables in full, select the landscape layout option.

1. Introduction

Background to the Scheme of Assistance

Under the Housing (Scotland) Act 2006, section 72, local authorities have a statutory duty to produce a statement of assistance that sets out the supports that will be provided to landlords, tenants, and homeowners within the private housing sector.

The Scheme of Assistance is also the primary method through which empty homes will be brought back into use and acts as a preventative measure to stop properties becoming uninhabited.

The Scheme of Assistance details the information, advice, and practical assistance North Ayrshire Council will offer to help those living in private sector properties to repair, maintain, improve, or adapt their homes. While it is legally the responsibilities of the homeowners and private landlords to repair and maintain their homes, the council may be able to offer assistance to homeowners and private sector tenants to enable them to repair and maintain their homes, however, this may only be possible where internal budgets allow.

Aims of the Scheme of Assistance

The two key purposes of the Scheme of Assistance are to:

  • address disrepair in private sector homes by encouraging landlords and homeowners to recognise that they have primary responsibility for maintaining their properties
  • help older people and people with accessibility needs, who are living in the private sector, carry out adaptations which enable them to live in their homes for as long as they choose to do so

Our progress

The Scheme of Assistance was last reviewed in 2019. Since the previous review, Officers have provided advice to the private housing sector, worked to enhance property condition across North Ayrshire, tackling empty homes across the area, and bring properties back into use. The latest review of the Scheme of Assistance in early 2026 has concluded that:

  • the Private Sector Advice team, which is comprised of Team Manager, four Housing Officers, and one Policy Assistant, managed 1,390 enquiries relating to 1,286 properties between April 2023 and 13 January 2026 (based on number of cases closed during the period)
  • 174 properties have been deemed to be below the Tolerable Standard and/or the Repairing Standard over the same period - 145 of which were resolved
  • 1,089 empty homes have been brought back into use
  • the Private Sector Advice team have made effective use of systems and technology, mapping out and monitoring empty properties on a geographical basis, identifying hotspots, and providing targeted intervention
  • there is effective cross-service working in place, involving colleagues in the wider Housing Service, Building Standards, Environmental Health, and Licensing, taking a multi-disciplinary approach where required to tackle complex property condition and other issues
  • Officers undertook a review of the historical closing and demolition orders process, as a result of this review, any properties in disrepair were addressed. The remaining properties continue to be monitored by the Private Sector Advice team
  • the Private Sector Advice team launched missing shares in April 2019 as part of the previous Scheme of Assistance review. Since 2022, the team has renewed its focus on tackling 'missing shares' across North Ayrshire. Between conclusion of the of the first missing share in September 2019 and to date, 10 projects had been approved, assisting 63 owners with works totalling £355,000
  • Housing Services staff have participated in an 'Introduction to Neurodiversity' training event. The training provided staff with an opportunity to gain experience about neurodiversity, including conditions such as autism and ADHD, and an understanding of how to develop person-centred ways of supporting neurodivergent people in their homes

The review identified new opportunities to build on the successes above and recognise currently active projects that were not included in the last Scheme of Assistance publication. These are summarised as follows.

Repairing Standard and Tolerable Standard

The Scottish Government published refreshed statutory guidance for private landlords on the Repairing Standard on 31 January 2024. New measures in place from 1 March 2024 include:

  • a requirement to have safely accessible food storage and food preparation space in a private rented house
  • that there must be a fixed heating system in a private rented house
  • where a private rented house is a flat in a tenement, the tenant must be able to safely access and use any common parts of the tenement, such as common closes
  • common doors must be secure and fitted with satisfactory locks
  • the requirement for installations for the supply of electricity in a private rented house to be in a reasonable state of repair and in proper working order has been amended to specify that these must include a residual current device (a device to reduce the risk of electrocution and fire by breaking the circuit in the event of a fault)
  • the house should be free of lead pipes from boundary stopcock to the kitchen tap, and that if this cannot be confirmed, a water quality test must be carried out
  • the existing duty to ensure that installations for the supply of gas and electricity in a private rented house are in a reasonable state of repair and in proper working order has been extended to any other type of fuel
  • Section 16 of the Housing (Scotland) Act 2006, which deals with exceptions to the landlord's repairing duty has also been amended to make it clear that a private rented house which is a flat in a tenement does fail the repairing standard if work otherwise needed to comply with the standard cannot be carried out because a majority of owners in the tenement have refused consent to carry out the work

The Scheme of Assistance now contains the updated information on the Tolerable Standard and the Repairing Standard.

Landlord-to-Landlord Sales

During 2024, the council's Landlord-to-Landlord Sales scheme was introduced. This enables the Private Sector Advice team to 'match up' a selling landlord (with sitting tenants) with prospective buyers. This can be either buyers who are already in the letting market or those who are looking to enter the market. The Private Sector Advice team manage the exchange of information and details to facilitate direct contact between purchaser and seller.

This service benefits tenants as it prevents upheaval, expense, insecurity of any threat of homelessness. Additionally, any affected children will not be uprooted from school, friends, family, and surrounding support network. Officer continue to actively promote the service and its benefits and work with the council's Homelessness Service to engage landlords issuing notices to leave, with the aim of preventing households from losing their homes.

Matchmaker Scheme

On 1 December 2025, the Scottish Empty Homes Partnership (SEHP) launched a new national empty property Matchmaker Scheme which has replaced local schemes. The national scheme allows owners to list their empty homes on the SEHP website, and buyers can submit an enquiry directly to owners. Council Officers are working in partnership with SEHP and will continue to advertise the scheme to empty homeowners to support the reduction of empty homes in North Ayrshire.

Housing Acquisition Strategy

The new Housing Acquisition Strategy will support the ambition within the Local Housing Strategy 2023 to 2028 to bring empty homes back into use through acquisitions; the overarching aim of the Housing Acquisition Strategy is to increase the availability of permanent homes to meet affordable housing need and demand in North Ayrshire.

'Early Doors' Pilot Project

Under the proposed 'Ask and Act' duties in the Housing (Scotland) Act 2025, public bodies will be required to ask about a person's housing situation early and take meaningful action to prevent homelessness. The £4million national Test and Learn Prevention Pilot Fund support public bodies and their third sector partners to test and scale new approaches to early intervention. In North Ayrshire, the 'Early Doors' pilot is being managed by the North Ayrshire Homelessness Task Force (Task Force members include representatives from Housing Services, Community Housing Advisory Project (CHAP), North Ayrshire Health and Social Care Partnership (NAHSCP) and Education Services), with CHAP acting as the lead organisation.

This pilot, which launched on 5 February 2026, is a 12-month pilot initiative and will focus on providing earlier support to people in the private rented sector, where many households in North Ayrshire face the real risk of losing their home.

Damp and mould

The Scottish Government has committed to bringing Awaab's Law into force from 6 October 2026. North Ayrshire Council will continue to monitor the development of the supporting national regulations and guidance in relation to the private rented sector and will update the SOA and advice provided by officers as required.

Other interventions

The Scheme of Assistance sets out a range of other interventions to improve property condition including:

  • continued provision of the Private Sector Advice Line, providing advice and guidance to landlords, tenants, and property owners
  • undertaking property inspections to establish breaches of the Tolerable and Repairing Standards
  • we will continue to work with property owners with a view to instructing improvements to deal with disrepair which causes a blight on our communities
  • continuing out multi-agency approach to tackling property disrepair and rogue letting agents and landlords, involving appropriate officers from Housing, Licensing, Building Standards, and Environmental Health
  • re-establishment of the North Ayrshire Landlord Forum during 2026
  • continued provision of the Pre-Tenancy Support Service for landlords, providing free property inspections and tenancy agreement advice
  • partnership working with the Scottish Empty Homes partnership to reduce the number of empty homes in North Ayrshire
  • continued opportunities for the Missing Shares Policy to allow for common repairs to be conducted in tenement blocks, where an owner is unable or unwilling to pay their share

Types of assistance

The Housing (Scotland) Act 2006 makes clear that the responsibility for repair, maintenance, and improvement of properties belongs to owners. However, the following sections provide details of the types of assistance North Ayrshire Council will provide to achieve the two key aims set out above.

Information and advice

We will ensure that advice and information on home repairs, maintenance, improvements, and adaptations is available. This advice and information will enable landlords and homeowners to undertake any repairs, maintenance, and improvements themselves, in the first instance.

Practical assistance

We will offer practical advice and support relating to the repair and maintenance of homes in the private sector.

Financial assistance

We will provide financial assistance to cover some (or all) of the costs of eligible adaptations to private properties. Financial assistance will only be considered where internal budgets allow. The North Ayrshire Health and Social Care Partnership manage this service.

Strategic context and outcomes

Local Housing Strategy

The Scheme of Assistance contributes to North Ayrshire Council's Local Housing Strategy 2023 to 2028. The strategic ambition of the Local Housing Strategy is for people to live in the right homes, in great places, with access to any support services they need. The Local Housing Strategy establishes four overarching outcomes to achieve this strategic ambition; these outcomes were agreed with local people and align to the four key strategies in the Scottish Government's Housing to 2040 strategy.

Within the Local Housing Strategy Action Plan, we have committed to reviewing and updating our Scheme of Assistance to:

  • ensure the promotion of positive outcomes for people living with autism in the private housing sector
  • ensure inclusive engagement with hard-to-reach groups
  • ensure out literature is available in a format that is suitable for people with literacy and/or sensory/communication issues

Additionally, the Local Housing Strategy highlights that, through the Scheme of Assistance, we will do everything we can to support private landlords to provide rented homes that meet the highest tenancy and condition standards possible.

For further information on our Local Housing Strategy 2023 to 2028, visit the Local Housing Strategy page on our website.

Council Plan

The Council Plan is a live document between the council and communities in North Ayrshire, containing the priorities of residents in North Ayrshire. The Council Plan explains how the council will meet the needs and expectations of communities over the next five years and helps steer resources to the areas that can make the greatest difference to the lives of people in North Ayrshire, both now and in the future.

The Vision for North Ayrshire in the Council Plan is a North Ayrshire that is fair for all; this is supported by the Mission of working together to improve the lives of our people in North Ayrshire. The Council Plan identifies four key priorities: Wellbeing, Communities and Local Democracy, Climate Change, and A Sustainable Council.

The Council Plan highlights that all these areas are key to supporting what is known as a 'wellbeing economy' - an economy that delivers fair distribution of wealth and opportunities within a healthy environment. It is therefore a direct contributor to the vision of 'A North Ayrshire that is fair for all.'

The Scheme of Assistance will contribute to the Council Plan, helping to achieve the Council Plan priorities and associated strategic aims by:

    • using our assets to support wellbeing in local communities
    • increasing the number of homes in the area through a mix of private and social developments and bringing empty buildings back in to use
    • ensuring our places and spaces where we live, work, and visit are well maintained and accessible
    Wellbeing (strategic aim: to transition to a wellbeing economy, delivering prosperity, wellbeing and resilience for local people) -
  • Communities and Local Democracy (strategic aim: we will have active, inclusive and resilient communities) -
    • developing strong relationships with communities and partners based on trust and shared aspirations using their experiences to inform service provision
    • developing partnerships with the third and voluntary sector
    • ensuring an inclusive, fair, rights-based and asset-based approach in our work
  • Climate Change (strategic aim: to achieve net-zero by 2030) -
    • improving communities' preparedness to deal with the impacts of climate change already locked-in
  • A Sustainable Council (strategic aim: a Community Wealth Building Council that is efficient and accessible, maximising investment and focusing resources towards our priorities)
    • ensuring robust governance arrangements are in place to fulfil the council's statutory duties, manage risk and support delivery of key priorities
    • using dynamic data and lived experiences to inform decision-making
    • working with partners nationally, regionally and locally to secure investment and target resources towards our priorities
    • driving change and transformation, using technology where appropriate, to deliver efficient and effective services and support delivery of priorities

For further information on our Council Plan 2023 to 2028, visit the North Ayrshire Council Plan page on our website.

National Performance Framework

In the National Performance Framework for Scotland, the Scottish Government have outlined 11 National Outcomes, with 81 national indicators to achieve its purpose. North Ayrshire Council's Scheme of Assistance will contribute towards the following National Outcomes:

  • Communities - we live in communities that are inclusive, empowered, resilient, and safe
  • Environment - we value, enjoy, protect, and enhance our environment
  • Health - we are healthy and active
  • Human Rights - we respect, protect, and fulfil human rights and live free from discrimination
  • Poverty - we tackle poverty by sharing opportunities, wealth, and power more equally.

Review

The Scheme of Assistance will be reviewed every five years but may also be reviewed on an interim basis, when required, to reflect relevant legislative or policy changes.

2. The Private Rented Sector in North Ayrshire

Overview of the Private Sector in North Ayrshire

The private rented sector is a vital part of the housing supply - as well as being the preferred option for some people, it also provides a housing option for people who cannot afford to buy, but who would have limited likelihood of securing a social rented home. All private landlords must be registered with the council before they rent out homes; registrations can be made either online or in writing, and a fee applies.

As of April 2025, in North Ayrshire the private rented sector accounts for approximately 8,300 properties (11.8%) and owner-occupied properties account for approximately 43,700 properties (61.9%). In comparison, in 2024 the private rented sector accounted for approximately 8,400 properties (12.1%) and owner-occupied properties accounted for approximately 43,100 properties (61.4%), and in 2023 the private rented sector accounted for approximately 8,700 properties (12.4%) and owner-occupied properties accounted for approximately 42,800 properties (60.6%).

This shows that while there has been a slight increase in owner-occupied properties in North Ayrshire, there has also been a slight decrease in properties in the private rented sector.

Since 2019, the private sector in North Ayrshire has faced additional pressures as a result of:

  • Cost of Living Crisis: this has made it harder for low-income renters to afford rent and essentials like food and heating
  • Private sector rents: there is a perception that private rented sector rents have fluctuated in North Ayrshire. While there is no specific data for North Ayrshire, since 2023, the mean price of private rents has increased year-on-year for one bedroom to four bedroom properties in the Ayrshires Broad Rental Market Area (the exception being 1 bedroom shared properties). Comparing this information to current Local Housing Allowance rates evidences a shortfall for every bedroom size
  • Interest rates and mortgage impact: the perceived increase in rents could be impacted by changes in interest rates, which can impact landlords' mortgages. The RentBetter Wave 3 report, published in September 2024, noted that mortgage interest tax relief reduced to 20%, with 40% relief no longer available for higher income earners. Some landlords commented on this change as being a factor that impacted the viability of private renting, especially in the context of increased interest rates.
  • Scottish regulations and tax changes, for example, income tax relief changes: the Scottish Association of Landlords Landlord Portfolio and Investment Survey 2025 was conducted in December 2025 and published in January 2026. This highlighted that, when asked about their reasons for withdrawing properties from the sector, one of the most common reasons given was increasing regulation in the sector (69%), as well as tax changes (68%). However, as the Landlord Register is updated once every three years, and landlords do not necessarily advise the council at the point they cease operating, the North Ayrshire impact of these regulatory changes is not readily available
  • Increased demand: this impacts availability, leading to affordability issues
  • Implementation of Rent Controls: the Housing (Scotland) Act 2025 was passed by the Scottish Parliament in September 2025 and proposes the ability for local authorities to recommend Rent Control Areas (RCAs), which may be designated by the Scottish Ministers. Within an RCA, rent increases would be limited to CPI plus 1% (capped at 6%), both during and between tenancies

Private Sector Advice team

North Ayrshire Council's Housing Services has primary responsibility for the development and implementation of the Scheme of Assistance. A dedicated Private Sector Advice team was established in April 2026; the team is a one-stop-shop for the provision of information and advice to homeowners, private sector landlords, and tenants. The Private Sector Advice team can also signpost to other services which may be able to offer support.

For further information on the Private Sector Advice Service, visit the Private Sector Advice Service page on our website.

Engagement

North Ayrshire Council's Customer Participation Strategy 2023 to 2028 highlights that Housing Services are committed to treating everyone respectfully, fairly, and equally across all areas of our business, and tackling discrimination and harassment in all our activities.

For further information on the Customer Participation Strategy 2023 to 2028, visit the Tenant Participation page on our website.

In addition to providing information and advice to private landlords, private tenants, and homeowners on a range of private sector housing matters, the Private Sector Advice team engages with those in the private sector, including hard-to-reach and under-represented groups, through:

  • Landlords Private Sector Matters e-newsletter
  • Tenants Private Sector Matters e-newsletter
  • web-based advice
  • social media, including Facebook and X (formerly Twitter)
  • house visits
  • leaflets, covering topics such as landlord and tenant rights and responsibilities, common repairs, and maintaining properties
  • posters
  • communications working group
  • sharing information and advising of upcoming training through Landlord Accreditation Scotland
  • highlighting the benefits on preventative maintenance to properties

The team also regularly engages with internal and external partners to ensure that service delivery is streamlined and delivers best value for money. This approach also supports sharing good practice with partners and the exploration of new resources where possible.

The Private Sector Advice team are suitably trained and experienced in management and maintenance issues, and work with Under One Roof to provide a tenement maintenance session with North Ayrshire Council owners on an annual basis. Under One Roof is dedicated to providing free and impartial information to flat owners and housing professionals, on issues related to tenement maintenance, common repair management, and retrofit.

Partnership working

The Private Sector Advice team works proactively alongside other council departments, external partner agencies, and private sector networks. These include Landlord Accreditation Scotland, Under One Roof, and Scotland's Housing Network. Engagement with these networks supports the team to maintain an awareness of best practice, develop partnerships, and stay informed with up to date information about housing issues across the private rented sector.

By operating in partnership with other agencies, the team aim to improve property standards, inspire landlord and tenant confidence, and encourage growth and investment in the sector.

Neurodiversity

Housing to 2040 highlights that, 'People with learning disabilities and autistic people tell us that they want to be treated with dignity and respect by services, including housing, that they are able to identify and be responsive to their needs. They say that good quality and timely housing advice and support services are as important as accessibility in supporting them to live independently in a home of their choice within their community.'

The Private Sector Advice team are suitably trained and experienced, and work with those in the private sector to provide services that meet their needs, making any necessary adjustments when communicating with customer, for example, by providing a choice between email and telephone communication, making home visits, and providing documents in easy read formats on request.

Letting Agent regulation

From 1 October 2018, everyone carrying out letting agency work needs to apply to join the Scottish Letting Agent Register. It is against the law for a business to carry out letting agency work without having applied for registration.

To be added to the register, applicants need to meet a 'fit and proper' test as well as undergo a minimum standard of training. To decide if someone is a 'fit and proper' person, Scottish Ministers consider a range of information about that person including whether they have been convicted of offences involving fraud, violence, drugs, firearms, sexual offences, or broken housing law.

The new Letting Agent Code of Practice became effective on 31 January 2018. All Letting Agents must follow the Code of Practice to provide a good service to landlords and tenants. The Code explains the minimum standards a letting agent must meet.

LETWELL is a professional development programme for Letting Agents delivered in partnership between Landlord Accreditation Scotland (LAS) and the Chartered Institute of Housing (CIH) Housing Academy and leads to the CIH Level 3 Certificate in Letting and Managing Residential Property. Two Officers from the Private Sector Advice team are LETWELL qualified.

3. Empty homes

North Ayrshire Council imposes a council tax levy of 100% on properties that have been empty for 12 months, or two years if advertised for sale or rent. The Empty Homes Levy was introduced in Scotland primarily to encourage owners of long-term vacant properties to bring them back into use, thereby reducing the number of unoccupied homes and addressing housing shortages. In 2024 to 2025, 375 empty homes were brought back into use in North Ayrshire; 261 of these properties were subject to the levy.

Empty homes are detrimental to the local environment (as they are often the target of antisocial behaviour), are more likely to fall into disrepair (the most common reason for properties remaining unoccupied), and may prove costly to owners who can face regular repair bills and council tax charges.

The Private Sector Advice team actively work to prevent empty homes. This includes:

  • liaising with property owners to ascertain their intentions
  • providing advice and support
  • highlighting the disadvantages of owning an empty home
  • maintaining regular contact with owners to stay informed of the property's condition and status

Officers in the team also routinely work with colleagues across council services to prevent empty homes.

Since it's inception, the team have been actively collating and developing geographical information on empty homes in each locality, identifying and mapping hot spots and pursuing targeted intervention. Officers have dedicated patches, which helps to ensure there is a focus on empty homes across North Ayrshire according to each locality's individual needs.

Officers in the Private Sector Advice team have a key role in actively identifying empty private properties in North Ayrshire and establishing methods through which properties may be brought back into use. North Ayrshire Council use a variety of information, methods, and policies to bring empty properties back into use.

The team provides advice and information, as well as access to practical financial assistance (where feasible and appropriate). Property owners may also be referred to other agencies for help to bring their properties back into the overall housing supply.

The team works closely with the Scottish Empty Homes Partnership, hosted by the Scottish Government and Shelter Scotland. This allows North Ayrshire to establish working links with other local authorities in Scotland, share good practice examples, access training, and job shadowing opportunities, and encourage joint working approaches. North Ayrshire Council's Private Sector Advice team featured as a case study in the Scottish Empty Homes Partnership's Annual Report 2023 to 2024. The case study can be read on the Scottish Empty Homes Partnership website.

Going forward, the council is looking to augment the positive work that has already been undertaken by developing an Empty Homes Strategy 2026 to 2027. In addition, North Ayrshire Council will publish a Housing Acquisition Strategy in 2026. The strategy will support the ambition within the Local Housing Strategy 2023 to 2028 to bring empty homes back into use through acquisitions. Further information on housing acquisitions is provided below.

Matchmaker Scheme

On 1 December 2025, the Scottish Empty Homes Partnership (SEHP) launched a new national empty property Matchmaker Scheme which has replaced our local scheme. The national scheme allows owners to list their empty homes on the SEHP website, and buyers can submit an enquiry directly to owners. Although there is now a national scheme in place, Officers in the Private Sector Advice team will continue to work in partnership with Scottish Empty Homes Partnership to advertise the scheme to empty homeowners to support the reduction of empty homes in North Ayrshire.

To view vacant properties across Scotland, please visit the Scottish Empty Homes Partnership's website for more information.

4. Property Condition

Tolerable Standard

The Tolerable Standard is the minimum level of repair that a house must meet to be acceptable as living accommodation. It focuses on the condition of the building itself and does not relate to decoration, fixtures and fittings, or appliances. The Tolerable Standard applies to all house types (including flats and apartments) and applies to all tenures (including houses which are owner-occupied or privately rented) but does not apply to mobile homes or commercial properties.

North Ayrshire Council has a duty to make sure that any houses in our area that do not meet the Tolerable Standard are closed, demolished, or brought up to an acceptable standard. If a property fails one or more of the conditions, then the house can be defined as 'below the Tolerable Standard.'

The Private Sector Advice team assess properties to determine if they meet the Tolerable Standard. Where private rented properties fall below the Tolerable Standard, photographic evidence is collated and/or a physical inspection is carried out by Officers, as appropriate. Officers then create a report, which is sent to the landlord asking for the repairs to be carried out within 30 working days. If the works are not completed within this timeframe, the landlord may be referred to the Licensing Committee, which could ultimately result in de-registration. A Rent Penalty Notice may also be issued, which prevents landlords from taking rent and means a landlord commits a criminal office if they continue to let the property.

For further information on the Tolerable Standard, visit the Tolerable Standard page on our website.

Repairing Standard

The Repairing Standard is the minimum level of repair a house must achieve to be used as privately rented accommodation. It focuses on the condition of the building itself, but also includes all installations, fittings, fixtures, and furnishings that were provided as part of the tenancy. Private landlords must also meet elements relating to safety, heating, and access to commons parts of a tenement.

Private landlords have a responsibility to make sure their property always meets the Repairing Standard, like at the beginning of the tenancy and thereafter during the tenancy. This will involve carrying out all repairs necessary for the property to meet the repairing conditions as well as repairing any damage caused during the work.

If a landlord fails to meet their Repairing Standard duties, photographic evidence is collated and/or a physical inspection is carried out by Officers, as appropriate.

Officers then create a report, which is to be sent to the landlord asking for outstanding repairs to be carried out within 30 working days.

For further information on the new Repairing Standard measures, the up to date Repairing Standard Statutory Guidance can be accessed on the Repairing Standard: statutory guidance for private landlords page on the Scottish Government website.

Additionally, information on the Repairing Standard can be found on the Private landlord advice page on our website.

The Repairing Standard duty includes a duty to make good any damage caused by carrying out works whilst complying with the duty. For further information on repairs, visit the Housing and Property Chamber website's Repairs page.

Smoke detectors

It is a legal requirement to have multiple smoke detectors fitted in all rented properties. The Standard requires that all smoke and heat detectors should meet the standard set by building regulations or be able to justify why a lesser level of protection is appropriate in a particular house.

This means that there should be at least:

  • one functioning smoke alarm in every room which is frequently used by the occupants for general daytime living purposes (normally the living room or lounge)
  • one functioning smoke alarm in every circulation space on each storey, such as hallways and landings, or in a main room if there is no landing on the upper storey
  • one heat alarm in every kitchen
  • all alarms should be ceiling mounted, and
  • all alarms should be interlinked

Mains-operated alarms (with battery back-up) are permitted, and tamper proof/sealed/long-life lithium battery alarms (for example, not PP3 type or user replaceable) are also permitted. The expiry date should be visible on each alarm. Alarms should be regularly maintained and tested in accordance with the manufacturer's instructions.

Damp and mould

The Housing (Scotland) Act 1987, section 86 requires that any reference to a house not meeting the Tolerable Standard or being brought up to the Tolerable Standard must be construed accordingly, with regard to any guidance issued by the Scottish Ministers. The Housing (Scotland) Act 2025, section 47 modifies the 1987 Act, section 86, so that guidance issued by the Scottish Ministers may further specify the circumstances in which a house is to be considered to be substantially free from rising or penetrating damp for the purpose of the Tolerable Standard.

This amendment makes provision for the implementation of Awaab's Law in the private rented sector. The Scottish Government has committed to bringing Awaab's Law into force from 6 October 2026. North Ayrshire Council will continue to monitor the development of any guidance in relation to the private rented sector and will update this document and advice provided by the Private Sector Advice team as required.

As highlighted, the Scheme of Assistance links with the Council Plan, including key activities as it relates to the priority of Climate Change, which has the strategic aim of achieving net-zero by 2030. The Council Plan highlights that 28% of households in North Ayrshire are in fuel poverty; this includes homes in the private sector. The Local Housing Strategy 2023 to 2028 highlights that where people cannot afford to heat their homes because of fuel poverty, this can in turn cause dampness and mould. Therefore, achieving net-zero, tackling fuel poverty, and taking action to prevent damp and mould in the private sector in North Ayrshire are interlinked.

In North Ayrshire, the Energy Smart Scheme is in place and aims to improve the energy efficiency of privately owned properties of those on a low income by funding and installing energy efficiency measures, for example, loft installation, cavity wall insulation, LED bulbs, draft proofing, temperature controls, or electric storage heaters. While certain income criteria must be met, the Energy Smart Scheme can be used by where someone owns their home or if it is privately rented. This Scheme can help address fuel poverty, thereby helping to prevent damp and mould in properties.

Further information on the energy support and advice, including the Energy Smart Scheme, can be found on the Energy support and advice page on our website.

Housing and Property Chamber: First-Tier Tribunal

The Housing and Property Chamber can make private landlords carry out property repairs by using different types of enforcement action. Private tenants who think that their landlord has failed with their repairing duties will be able to apply to the First-Tier Tribunal for a decision (known as determination).

If the complaint is deemed valid, the Housing and Property Chamber will then decide which enforcement action to use. The Housing and Property Chamber can be contacted directly by phone on 0141 302 5900.

Common repairs

A common area is any part of a building that will be used by the residents of more than one property within a building - these are usually found in flats, terraces, and tenement blocks. Everyone living in tenement buildings has a responsibility to keep common areas in good condition. By law everyone living in buildings with shared access must make sure that all escape routes are clear in the event of an emergency. Practical steps to address this are to keep common areas free from litter and debris and to regularly clean and maintain them.

As it relates to repairs:

  • if you own your own home - check what it says in the title deeds of your home, which you can obtain from your solicitor or the Registers of Scotland. Title deeds are legal documents that explain the responsibilities of the owner of a property (including any responsibilities for common areas)
  • if you are a tenant - check what it says in your tenancy agreement or ask your landlord

If there is work required to the common parts of a shared building, owners initially should try to contact the other owners in their block with whom they share responsibility for the upkeep of the property. However, we recognise that property owners can experience difficulties managing common repairs. Therefore, we can provide impartial advice on matters, including:

  • rights and responsibilities of owners
  • roles of property factors
  • setting up voluntary maintenance plans
  • Tenement Management Scheme
  • resolving disputes between parties

The Private Sector Advice team can help facilitate communication between parties involved in common repairs. This support may include:

  • locating missing owners to ensure all parties are represented
  • sharing quotes obtained by owners for works to keep everyone informed and aligned
  • discussing legal obligations with responsible parties to clarify duties and responsibilities

Under One Roof can also provide impartial advice on repairs and maintenance for flat owners in Scotland. For further information, visit the Under One Roof website.

If you are still not sure who is responsible for carrying out repairs in common areas in your building, you can ask a solicitor who deals with property law for advice. You will have to pay for legal advice, so you should always ask for a quote of the costs beforehand.

For further information on common areas, visit the Private tenant and homeowner advice page on our website.

Find a builder

While the Trusted Trader Scheme does not operate in North Ayrshire, the Find a builder page on our website provides useful information for before work starts, during work, finishing work, and after works are done. This page lists links which can be used to find out is someone is a member of a trade organisation and to check their membership.

Missing Shares

Regular and planned maintenance is a cost effective and practical way of preventing homes from falling into disrepair. Preventative maintenance, especially within older properties, provides an ongoing mechanism for addressing minor property condition issues. It can also reduce the frequency, and in some cases likelihood, of more high-cost repairs emerging in the long-term.

A Missing Share is where the majority of owners in a tenement agree to a common plan of works, but one owner is unwilling or unable to pay their share. Under the Housing (Scotland) Act 2006, section 50, the council may pay a missing share, when it is satisfied that certain criteria (outlined in the 2006 Act) are met. North Ayrshire Council implemented a Missing Shares Policy 2019. This allows the council, under certain conditions, to pay the missing amount and recharge the missing owner; a charge, with interest provision, is applied to the share to cover all professional, administrative, and legal expenses. A standard security is put in place to secure repayment of the debt.

To be considered for missing shares assistance, the main conditions are:

  • a leader owner in the block needs to be appointed to create a maintenance plan, set up a common maintenance account, and find quotes
  • works must be over £500 (more than one aspect of repairs can be submitted at the same time)

If work has commenced prior to approaching the council, assistance through section 50 (Missing Shares) will not be available. Assistance is not available in retrospect.

It can sometimes be difficult to know what portion of repair works each owner is required to pay. This information is normally set out in the title deeds of a property.

However, if the title deeds do not specify, or if different owners' title deeds say conflicting things, a Tenement Management Scheme can be implemented. This was introduced under the Tenements (Scotland) Act 2014.

For further information, visit the Tenement Management Scheme page on our website. Alternatively, for further information visit the Under One Roof website.

Additionally, the Property Factors (Scotland) Act 2011 requires the council to act as a Property Factor in a tenement block where at least one property is owned by the council. This allows the council to action repairs to common areas. Where there is majority ownership within a tenement block, the council may instruct necessary or emergency repairs and recharge owners.

The council will not apply the Missing Shares Policy to properties for which the council acts as a factor, as there is a separate debt recovery procedure which will apply in these circumstances.

5. Policy interventions

Overview

The Scheme of Assistance aims to encourage and support homeowners to take responsibility for the condition of their property. The Housing (Scotland) Act 2006 sets out a range of statutory duties and additional powers for local authorities to improve property conditions within the private sector. These are known as 'discretionary powers.'

There are certain instances where the council may consider taking enforcement action. However, enforcement action will only be taken where advice and assistance has been ineffective, where the problem has not been addressed in a reasonable period, and after taking account of all circumstances. Advice and assistance will be made available to all property owners served with any orders or notices. Additionally, enforcement action will be subject to internal budget availability and the achievement of strategic aims or objectives.

This section outlines the policy interventions and services available to help homeowners maintain repair, and improve their properties. North Ayrshire Council will focus on assisting homeowners to meet their responsibilities to keep their properties in a good state of repair.

Abandoned tenement buildings

Under the Tenement (Scotland) Act 2004, where a tenement property has been unoccupied for a period over six months, any owner of the property within the building may apply to a Sheriff for the power to sell the building. The proceeds of any sale will be shared evenly amongst all owners.

In these cases, the Private Sector Advice team will write to all owners within the building to encourage responsible home ownership. Information and practical advice will be offered as to the owner's legal rights and responsibilities. Where there are multiple owners within an abandoned tenement, all efforts will be made to engage the responsible parties to carry out common repairs or take joint action to bring the properties back into use.

In instances of an abandoned tenement block all efforts will be made to consider alternative routes of assistance before a sale is advised. Where tenement owners wish to consider this route, they may wish to seek independent legal advice before proceeding.

Abatement Notices

The Environmental Protection Act 1990, section 80 allows North Ayrshire Council to service notice against empty properties which are causing 'nuisance.' Nuisance can be defined as properties which have a negative or harmful effect on health, for example:

  • unsanitary or filthy conditions
  • verminous or infested conditions
  • emissions of smoke, fumes, or harmful gases
  • accumulation or deposit of household waste, excessive dog fouling

An Abatement Notice instructs a homeowner to rectify the problem that is causing nuisance and sets a time limit in which works must be completed. If an empty homeowner fails to address the nuisance detailed in the Notice, then the council may choose to complete the works and recharge owners for all costs. Court action may also be taken against the property owner.

The Private Sector team works in partnership with Environmental Health to ensure that properties which are a statutory nuisance are dealt with appropriately by the owner. Environmental Health can be contacted directly by phone on 01294 324339.

Failure to comply with an Abatement Notice without reasonable excuse may lead to prosecution through the Sheriff Court. Should a property owner be convicted of failing to address the issues highlighted in a Notice, they may be liable for a fine of up to £5,000. Where industrial properties fail to meet the works within a notice, this amount may increase up to £40,000.

For further information on Abatement Notices, visit the Report a statutory nuisance page on our website.

Closing and Demolition Orders

Under the Housing (Scotland) Act 1987, section 114 and section 115, Closing and Demolition Orders can be served where:

  • a house requires demolition as its state of disrepair is likely to deteriorate rapidly or is a danger to the occupants
  • a building fails to meet the Tolerable Standard, and the cost of bringing the property up to that standard would be greater than the cost of rebuilding the property

Closing Orders prevent a property from being inhabited. Such orders can be made of flats, where other properties within a block are habitable. Demolition Orders are typically served on single dwelling houses, which can be demolished without impacting on neighbouring properties. When a Demolition Order is served, the property owner is required to organise and pay for the demolition themselves.

North Ayrshire Council retains the right to demolish a building served with a Demolition Order itself and may do so without purchasing it. The council also has the right to purchase a property issued with a Demolition or Closing Order. The council will identify if there is a requirement to do so, by assessing:

  • the condition of the property
  • the needs of the area for the provision of further housing accommodation
  • whether the house or building must remain in use as housing accommodation

Details of all notices or orders that have been complied with and/or remain extant can be found on the Closing and Demolition Orders page on North Ayrshire Council's Open Data Portal.

Any decision to issue a Closing or Demolition Order within North Ayrshire is at the discretion of North Ayrshire Council.

Compulsory Purchase Orders

A Compulsory Purchase Order may be made when the council needs to acquire land for purposes that are in the public interest, but cannot reach an agreement to get the land, or the owner cannot be traced. Examples may include bringing empty homes back into use or for regeneration of an area.

Compulsory Purchase Orders will only be pursued in exceptional circumstances where advice and assistance have been ineffective, where the problem has not been addressed in a reasonable period, after taking account of all circumstances, and after all attempts to reach an agreement for purchase with the owner have been exhausted. This intervention can take a great deal of time and is resource intensive.

Local authorities must follow prescribed formal legal processes to have a Compulsory Purchase Order authorised. While North Ayrshire Council may seek permission for such a purchase, authorisation must ultimately come from the Scottish Ministers or UK Ministers (if related to reserved powers).

For more information on Compulsory Purchase Orders, visit the Compulsory purchase orders page on our website.

Dangerous buildings

A building is considered a 'dangerous building' if it is a potential danger to:

  • persons in or about that building
  • the public in general
  • to adjacent buildings or places

North Ayrshire Council will consider a 'Dangerous Buildings Notice' under the Buildings (Scotland) Act 2003, section 29, and section 30, in these instances. The notices themselves do not require to be registered in the property register. The council may serve notice on the owners of properties where it is considered that the condition of the property is likely to affect the health and safety of the public or neighbouring properties.

When cases require immediate action, the council will remove the danger as necessary (including demolition) and, where possible, notify the owners of any actions taken. Where a building may not pose an immediate threat, the council will contact the property owner and ask that the necessary works are completed. In cases where an owner fails to carry out the works defined in the notice served, the council will take action to protect those at risk. The Private Sector Advice team will work in partnership with Building Standards to ensure the safety of anyone affected by a potentially dangerous building.

Where a local authority carries out work in relation to dangerous buildings under the 2003 Act, sections 28 to 30, it can recover any expenses from the building's owner. The Buildings (Recovery of Expenses) (Scotland) Act 2014 provides for a local authority to register a charging order against the property, setting out the repayable amount and splitting it into annual instalments. North Ayrshire Council will reclaim any costs and expenses incurred by the property owner.

Enhanced Enforcement Areas

The Housing (Scotland) Act 2014 allows local authorities to apply to Scottish Ministers to designate an Enhanced Enforcement Area. This gives local authorities greater powers to intervene in and improve private rented sector housing.

Enhanced Enforcement Area designation can only be applied for in areas where there is a poor environmental standards, overcrowding, or a prevalence of antisocial behaviour. At the time of reviewing the Scheme of Assistance, there are no areas in North Ayrshire which meet these conditions.

Evacuation

North Ayrshire Council will provide advice and assistance to homeowners and tenants who are likely to be displaced because of any intervention action, to allow them to find suitable alternative accommodation.

Homeless prevention in the Private Sector

Preventing homelessness and sustaining tenancies in the private rented sector is a key focus. Working in partnership with the Housing Advice team, Officers discuss private sector options with applicants where appropriate and give advice on approaching letting agents/landlords direct to negotiate deposits and rent.

Under the proposed 'Ask and Act' duties in the Housing (Scotland) Act 2025, public bodies will be required to ask about a person's housing situation early and take meaningful action to prevent homelessness. The £4million Test and Learn Prevention Pilot Fund support public bodies and their third sector partners to test and scale new approaches to early intervention.

In North Ayrshire, the 'Early Doors' pilot will be run by the North Ayrshire Homelessness Task Force (members include representatives from Housing Services, CHAP, North Ayrshire Health and Social Care Partnership, and Education Services), with CHAP acting as the lead organisation. This work will be funded through the Homelessness Prevention Pilot Fund, administered by Advice Direct Scotland on behalf of the Scottish Government. The pilot, which launched on 5 February 2026 and will operate for 12 months, will focus on supporting people earlier in the private rented sector to try and prevent families from becoming homeless. Key areas of focus in the pilot include:

  • strengthening tenants by holding practical workshops on finances, rights, and responsibilities, which will provide tenants with the tools required to manage their tenancy before issues escalate
  • door-to-door engagement in private rented sector hotspots will help provide support with problems including rising rent arrears or poor property conditions
  • for those needing additional support, CHAP will offer one-to-one appointments in trusted venues

This support will also be available to landlords who live in North Ayrshire. Alongside this pilot, we will re-establish our Landlord Forum, bringing landlords together as partners in prevention. The forum will offer space to share concerns and get clear guidance on rights and responsibilities. Additionally, practical information sessions will be provided to help landlords manage arrears or disputes fairly, and work with letting agents to direct landlords to support.

The core objectives of 'Early Doors' are:

  • to identify and act on early signs of housing risk
  • embed housing-related questions into routine service interactions across NAC and the HSCP
  • create clear, simple referral pathways to CHAP for advice, advocacy, and tenant skills workshops
  • strengthen landlord engagement through NAC's Landlord Forum
  • generate robust data and learning to inform national roll-out and guidance

Landlord to landlord sales

In 2024, the Landlord-to-Landlord Sales Scheme was introduced. This enables the council's Private Sector Advice team to 'match up' a landlord (that has sitting tenants) with buyers. This can be for buyers who are either already in the letting market or looking to enter the market, with the Private Sector Advice team managing the exchange of information and details to facilitate direct contact between purchaser and seller.

Selling this way has benefits for everyone involved. For tenants in particular, the Landlord-to-Landlord Sales Scheme will prevent upheaval, expense, and insecurity of finding and moving house. Additionally, any affected children will not be uprooted from school, friends, and family.

For further information on landlord-to-landlord sales, visit the Private landlord advice page on our website.

Housing acquisition

North Ayrshire Council will publish its Housing Acquisition Strategy in 2026. The Strategy will support the ambition within the Local Housing Strategy 2023 to 2028 to bring empty homes back into use through acquisitions; the overarching aim of the Housing Acquisition Strategy is to increase the availability of permanent homes to meet the affordable housing need and demand in North Ayrshire. The Housing Acquisition Strategy will introduce expanded objectives and more flexible criteria. The criteria for acquisitions were more limited when the Scheme of Assistance was previously reviewed in 2019; now, long-term empty properties, where the purchase would allow for great local amenity and contribute to the council's statutory duties and strategic objectives, will be considered. There will no longer be an absolute requirement for these properties to be ex-local authority.

Through the Strategic Housing Investment Plan, funding has been allocated for property acquisitions over a five-year period. These properties will be added to the council's housing stock, refurbished where required, and allocated to tenants in housing need on the North Ayrshire Housing Register.

Housing Renewal Areas

Under the Housing (Scotland) Act 2006, section 1, North Ayrshire Council may consider designating a Housing Renewal Area if there are a significant number of substandard houses in one area (a minimum of 50%. A Housing Renewal Area is an area that is identified by a local authority as one where property conditions and quality needs to be improved; it may compromise just a few properties or could cover a larger area.

A property may be substandard if it:

  • does not have a basic level of repair and lacks important facilities such as an indoor toilet (for example, Tolerable Standard)
  • is in a serious state of disrepair
  • needs repairs and the condition is likely to worsen or could cause damage to other premises if nothing is done to repair it
  • the disrepair of a house or houses is adversely affecting the quality of the surrounding area

The decision to declare a Housing Renewal Area will be based on the relationship between the property and local neighbourhood, rather than a technical assessment of property condition. Public consultation with owners of affected properties and an 'Options Appraisal' exercise will be undertaken before potential designation of a Housing Renewal Area.

Maintenance Orders

Under the Housing (Scotland) Act 2006, section 42, North Ayrshire Council can server a Maintenance Order if an owner has not maintained a property to a reasonable standard. This requires the owner to produce a maintenance plan that demonstrates the works that will be carried out to improve the condition of the property. A maintenance plan should include timescales and the costs of the work. Where a homeowner fails to comply with a compulsory maintenance plan, the council may carry out the work and thereafter recover the cost from the owner.

Pre-tenancy support service

The Private Sector Advice team offer a Pre-Tenancy Support Service for landlords, providing free property inspections and tenancy agreement advice. The Service was launched as part of the Scheme of Assistance review in 2019 to increase awareness about the minimum standard of properties. The Service is targeted at new landlords but is available for all landlords. The Service aims to take a preventative approach to future property condition issues, improving property condition prior to tenant occupation and improving expectations between landlords and tenants. This Service also makes sure that landlords comply with the necessary legislation.

To increase engagement with this service, the Private Sector Advice team will link the Pre-Tenancy Support Service with the new Landlord-to-Landlord initiative, providing benefits for private sector landlords, tenants, and the council.

Recovery of expenses

North Ayrshire Council will seek to reclaim any costs incurred in exercising its powers in relation to property condition through one of the following:

  • repayment charge
  • notice of recovery of expenses
  • charging order
  • notice of potential liability

The council will consult with the owner before deciding to recover any expenses as a single lump sum payment or by instalments.

The Buildings (Recovery of Expenses) (Scotland) Act 2014 gives local authorities greater powers to recover debts. Local authorities can register a charging order in the appropriate land register, which means new and former owners will be liable if the property changes ownership.

Voluntary maintenance plans

By planning maintenance work in advance, a homeowner can reduce the likelihood of costly repairs arising. North Ayrshire Council can assist homeowners to prepare voluntary maintenance plans for their homes. These allow maintenance work and property condition inspections to be scheduled and include timescales and costs for work. These plans may be particularly useful for owners of properties with common areas to help deal with any future communal repairs and avoid potential disputes.

The Private Sector Advice team relaunched the Voluntary Maintenance Plan initiative in Spring 2019 to support property owners organise repairs, establish an ongoing maintenance account, and seek a dedicated property factor where appropriate. The council will encourage homeowners to set up maintenance accounts to ensure sound financial planning for future repair works. Where necessary, we will facilitate meetings between owners to establish a maintenance plan and account.

Work notices

Under the Housing (Scotland) Act 2006, section 30, North Ayrshire Council may server work notices on owners of properties which are sub-standard. Owners should then arrange to carry out the work themselves. The council can also carry out the work if the owner agrees and at the owner's expense, however, there is no obligation for the council to do this.

If the owner does not comply with the works notice within the time set out, the council can carry out the work and reclaim all costs from the owner. This can be done by means of a repayment charge which is secured against the title deeds of the property.

Where there is disrepair and a threat that the property could deteriorate and pose a risk to public safety, a referral will be made to Building Services, and a Dangerous Buildings Notice may be served. In these cases, action may eventually be taken to demolish a building.

6. Adaptation of properties

Overview

North Ayrshire Health and Social Care Partnership (HSCP) have a responsibility to assess a person's needs and to arrange appropriate services. As funding is limited, the HSCP needs to ensure that it prioritises people in the greatest need. To assist with this, an assessment process and associated eligibility criteria has been developed.

Individuals who require this type of assistance will undergo an assessment of need. Access to health or social care services can be gained through any local office, with contact details provided at the end of this document.

Assessing need

Before making any funding available, an assessment of need will be carried out. A suitably qualified Health and Social Care Worker (usually an Occupational Therapist or Occupational Therapy Assistant) will work with the applicant to assist them to remain independent within their home environment. The assessment may be carried out over a period of time.

If an adaptation to the home is the agreed solution, the Adaptations Service will confirm the applicant's needs, the proposed works (subject to appropriate building warrants and planning permission), and priority for works. Tenants will be required to gain consent of their landlord and the consent of any other owners where the adaptation is likely to impact on common areas of property.

Financial assistance

Applicants will be assisted through the grant application process to identify their entitlement of 80% or 100% towards the cost of the adaptation. Receipt of 100% is subject to income and benefit entitlement (or for those who can demonstrate financial hardship and have no resources).

The benefits which mean an applicant is eligible for 100% grant are:

  • Universal Credit
  • Income based Jobseeker's Allowance
  • Guaranteed Element of Pension Credit
  • Income related Employment and Support Allowance

Funding is available in the following situations:

  • to allow access within an applicant's home to standard amenities
  • for the provision of an additional or replacement standard amenity
  • for an extension or structural adaptation to allow provision of, or access to, a standard amenity

Extensions to provide additional living/bedroom accommodation are not included within the scope of financial assistance.

There are often conditions which may apply if applicants are awarded financial assistance. These conditions will be discussed with the applicant in detail when a formal financial assistance application is made.

In some circumstances it may not be possible to adapt an applicant's current home to meet their needs. This can happen for reasons such as:

  • there is not enough space to make the necessary changes
  • the way their house is built may make it very difficult or impossible to change

In some situations, other options may be suggested. All available options will be discussed with the applicant during the assessment process.

Hardship support

If an applicant qualifies for financial assistance (for example, 80% of the cost of approved works) but are unable to afford the remaining 20% cost of the adaptation, the Partnership may be able to help. This support will only be provided in exceptional circumstances, such as:

  • the applicant is already living in the most suitable type of accommodation for their needs, and the assessing officer confirms that the adaptation proposed would be suitable for the longer term
  • the applicant's assessed needs could only be met by staying in their current property and having it adapted
  • moving would have a significant detrimental impact on the applicant's health

Each application for a hardship contribution will be judged on its own merits and due to demand, such assistance, even in exceptional circumstances, may not be provided.

Reinstatement of an adapted property

Where Scheme of Assistance grant funding is provided, the Partnership can provide information and advice to tenants and landlords concerning reinstatement of a property that has previously been adapted, to return that property to the original condition (for example, before the adaptation was carried out).

Where a landlord has agreed to the adaptation but placed a condition requiring reinstatement under the Housing (Scotland) Act 2006, section 52, the council will expect the landlord to firstly look for a new tenant who could make use of the adaptations. The Partnership may be able to assist landlords to locate suitable new tenants. If a new tenant cannot be found, in certain circumstances we will meet 80% of reinstatement costs for those adaptations that are making it difficult to re-let the property. The council will not give funding for reinstatement to owner occupiers.

Assistance for grant

Where a person is vulnerable and unable to identify assistance to progress Scheme of Assistance applications, the Partnership will provide assistance and signposting where required.

7. Contacts and feedback

General contacts

Private Sector Advice team:

Independent Living Service:

  • Independent Living Service North Ayrshire Council Horseshoe Building Ayrshire Central Hospital Kilwinning Road Irvine KA12 8SS
  • telephone: 01294 400616

Citrus Energy:

  • Citrus Energy Cunninghame House Association 82 to 84 Glasgow Street Ardrossan KA22 8EH
  • telephone: 0800 221 8089

Community Housing Advisory Project (CHAP):

Energy Smart Scheme:

Environmental Health:

Factoring team:

Housing Advice team:

  • Housing Advice Team North Ayrshire Council Galt House 31 Bank Street Irvine KA12 0AD
  • telephone: 01294 314600

Housing and Property Chamber:

Home Energy Scotland:

Landlord Accreditation Scotland:

Money Smart:

Scottish Association of Landlords:

Under One Roof:

Health and Social Care Partnership local offices

Arran:

Garnock Valley:

Irvine and Kilwinning:

  • Fifth Floor West Cunninghame House Irvine KA12 8EE
  • telephone: 01294 310300

North Coast:

  • Brooksby Medical and Resource Centre 31 Brisbane Road Largs KA30 8LH
  • telephone: 01475 687592

Three Towns:

  • The Town Hall Countess Street Saltcoats KA21 5HW
  • telephone: 01294 310005

Feedback

Comments and views about any aspect of this document are welcomed. We also take the opportunity to encourage local people to become involved in the planning and delivery of housing solutions. To get in touch, please contact:

  • Team Manager (Private Sector Housing) 'Scheme of Assistance' Freepost RTUT-LHEL-HEGJ North Ayrshire Council Housing Services Private Sector Advice Team Cunninghame House Third Floor East Irvine KA12 8EE
  • telephone: 01294 324644
  • email: psadvice@north-ayrshire.gov.uk

This document is available in other formats such as audio tape, CD, Braille, large print, and other languages on request.