We recognise the importance of customers helping us to improve our services. We rely heavily on the time and commitment of tenant and resident volunteers. We want to make sure that getting involved is easy, accessible to all and doesn’t cost anything.

We commit to treating people:

respectfully
fairly
equally across all areas of our business

We're committed to tackling discrimination and harassment. We ensure that our services are accessible to all the protected characteristics within the Equality Act 2010.

North Ayrshire Council’s Equality Policy outlines how we'll put in place equality matters. This policy is available on request at area housing offices.

An equality impact assessment has been completed for this strategy. This impact statement was developed and approved by the North Ayrshire Network.

We developed a targeted approach to gain views of hard to reach groups as follows:

young people - our Youth Connections initiative works with other councils to engage with young people
LGBT Youth Charter - we are working towards achieving the LGBT charter
Travelling People - we work with partners and residents to provide a quality service to gypsies and travellers

Tenants in Temporary Homeless Accommodation

Housing services seek the views of homeless service users. The service has developed a homeless service user consultation framework.

To help overcome barriers to participation we will ensure the following:

family responsibilities - we'll provide a free crèche during meetings, or make available child minding allowances
transport - where requested, we'll provide transport for customers to attend Housing events
location - meetings will take place in community venues
times - meeting times will take account of the preferences of local communities
agenda programme - we'll provide training and specialist assistance as required
accessibility of information - we'll make sure that information is accessible, providing documents in other languages and formats, if required. Interpreting facilities and hearing loops are available in all local area offices
finance and level of resources - we'll make sure funds are provided to develop the agreed issues and enhance resources. A Freepost address is available for written communication
attitude - we'll provide training to give staff, tenants and other service users an awareness of equality issues

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Tenant participation

Customer Participation Strategy

Get involved

Joining the Tenants Panel

Other ways to get involved

Our strategy aims

Communicating with tenants

Involving all our customers

Housing Service Standards

Tenants Together Scotland

More information

Contact