Your co-operation is needed and you may need to make certain arrangements and prepare for our operative's visit:

operatives can't be left alone in homes, if you leave your home the operatives will have to leave too
don't leave your key hidden somewhere for operatives to pick up and let themselves into your home. They will not access the property unless someone over 16 is present
in bad weather conditions operatives cannot, for their own safety, work at height. For example, on ladders or on the roof
you are expected to allow operatives to get on with their work by keeping children and pets out of their way. This includes keeping them away from builders tools, materials, rubbish or skips
if furniture or carpets need to be moved before repair work is done, this should be done before the operative arrives. If this is not done, they may not be able to proceed with the repair

Our operatives will deal with you in a professional way. You can expect them to:

introduce themselves and show you proof of identity before entering your home
explain what they are going to do and discuss how this will affect you
protect your belongings, furnishings and floor coverings from damage, dust and paint
keep your home secure at all times
make sure materials and tools do not cause danger to you or your visitors
clear up rubbish and leave the area tidy at the end of each working day
make sure essential services are connected when they have finished the repair
be polite

Operatives may not, without your consent:

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