Report a missed bin

If your bin is missed, or all bins in your street have not been collected, and details are not listed in our service alerts, report it.

Contamination

If your bin is contaminated, you should remove any waste not allowed and present it again on your next collection day. If you are unsure, visit the What goes in each bin page for more information.

Half emptied bins

If your bin is not fully emptied due to the material being compacted (or frozen together in winter months), it is your responsibility to loosen the material ready for your next collection day.

Failure to present your bin

If your bin was not presented for collection by 7am, you should present it on the next scheduled collection day.