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North Ayrshire Council

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Local Housing Strategy 2017-22

Housing Services are working on the next Local Housing Strategy and are looking for your views to help identify the key issues to address within the strategy.

Complete an online survey.

Housing Options

The North Ayrshire Housing register landlords have launched a Housing Options advice scheme on their website. This is easy to follow and will advise you on what housing options are available to you.

You can complete a housing option assessment at

Direct Debit

Direct Debit is the easiest way to pay your rent. To set up your direct debit, telephone our Direct Debit hotline on 01294 324603 (please have your bank details handy when you call to set up a Direct Debit) or complete the Direct Debit mandate (PDF, 33kb) and return it to us.

Welfare Reform

The Welfare Reform Advice Team is a specialist team set up to assist tenants on any aspect of the welfare reform changes, including helping you to apply for a discretionary housing payment to assist with your under occupancy charge. You can contact them by phoning: 0300 999 4606 or emailing

Are your home contents protected?

North Ayrshire Council offers an easy and affordable home contents insurance scheme for all our tenants. Premiums start from as little as £1.76 per fortnight (tenants aged under 60 years) and just £0.82 per fortnight (for tenants aged 60 years and over).

Find out more about the scheme.

Safe Positive Communities

The Safe Positive Communities campaign places additional Police patrols, Community Warden patrols and youth activities in North Ayrshire areas. To find out where Safe Positive Communities is currently operating, or for more information, contact Community Wardens on 01294 314690 or email

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Pay rent

How, when and where to pay rent for North Ayrshire Council housing
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Council house mutual exchange

Details of, and how to arrange, a mutual exchange
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Apply for a house

Apply for a council housing and assessment of need
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Repairs, maintenance and adaptations

Housing repairs and improvements, responsibilities for maintenance
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Homelessness support

Assistance for the homeless or those under threat of homelessness
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