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North Ayrshire Council

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Housing

Housing Options

The North Ayrshire Housing register landlords have launched a Housing Options advice scheme on their website. This is easy to follow and will advise you on what housing options are available to you.

You can complete a housing option assessment at www.northayrshirehr.co.uk.

Direct Debit

Direct Debit is the easiest way to pay your rent. To set up your direct debit, telephone our Direct Debit hotline on 01294 324603 (please have your bank details handy when you call to set up a Direct Debit) or complete the Direct Debit mandate (PDF, 33kb) and return it to us.

Welfare Reform

The Welfare Reform Advice Team is a specialist team set up to assist tenants on any aspect of the welfare reform changes, including helping you to apply for a discretionary housing payment to assist with your under occupancy charge. You can contact them by phoning: 0300 999 4606 or emailing WelfareReformTeam@north-ayrshire.gov.uk.

Tenant participation

Whether it’s attending meetings, coming along to a conference or fun day, completing online surveys or engaging with us through social media, we have many different ways in which you can get involved with your housing service. This is your chance to take part, have your say and be heard.

Find out how to get involved.

Home contents - Are you insured?

North Ayrshire Council offers an easy and affordable home contents insurance scheme for all our tenants. Premiums start from as little as £1.75 per fortnight (tenants aged under 60 years) and just £0.82 per fortnight (for tenants aged 60 years and over).

Find out more about the scheme.

Safe Positive Communities

The Safe Positive Communities campaign places additional Police patrols, Community Warden patrols and youth activities in North Ayrshire areas. To find out where Safe Positive Communities is currently operating, or for more information, contact Community Wardens on 01294 314690 or email communitywardens@north-ayrshire.gov.uk.

The Scottish Social Housing Charter

The Scottish Social Housing Charter (PDF, 413kb) came into effect from 1 April 2012; the purpose of the Charter is to help improve the quality and value of services that Social Landlords provide.

Scottish Housing Regulator – Complaints & Significant Performance Failures

The Complaints and significant performance failures (PDF, 49kb) document contains important information if you are a council or registered social landlord tenant and are unhappy about the services you received or have concerns about the way your landlord is operating.



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Paying your rent

Information on how, when and where you pay your rent
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Information for tenants

A wide variety of information for tenants regarding your tenancy, tenant participation, welfare reform and more
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Council house mutual exchange

What is a mutual exchange and how can one be arranged
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How to apply for a house

How to apply for a council house and how need is assessed
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Repairs, maintenance and adaptations

Information on the various repairs and improvements that we may undertake and responsibilities for maintenance
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Homelessness support

How we can assist you if you are homeless or under threat of being homeless