North Ayrshire Council

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Housing 

Housing Services aims to provide good, value for money services to our customers, including our tenants, applicants for housing, homeless people and people threatened with homelessness.  Our work links to North Ayrshire Council's corporate plans and reflects the Scottish Government National Priorities and the North Ayrshire Community Planning Partnership (CPP) Single Outcome Agreement.

 

Our key activities fall within 7 main headings (you can read about these in more detail in our Service Plan): 

Housing Management

• managing over 13000 council homes delivering services to tenants  through a network of area housing offices
• participating in common housing register with 3 locally based housing associations known as the North Ayrshire Housing Register (NAHR)
• delivering housing repairs, maintenance & refurbishment services to tenants

Homelessness

• assisting anyone who may be homeless or threatened with homelessness in North Ayrshire
• providing tenancy support  services to vulnerable groups

Safer Communities

• contributing to the wider community by helping provide safer communities and tackling anti-social behaviour
• reducing concerns about personal safety

Strategic and Enabling Role

• The North Ayrshire Local Housing Strategy 2011-2016 details how we (the Council and its partners) will tackle the challenges and issues within the North Ayrshire housing system (including support, homelessness, fuel poverty and investment) over the next five years.
• Building new housing association and Council homes 
• Improving the condition of private sector housing by providing information and advice in line with the Scheme of Assistance.

Customer Service and Tenant Involvement

Value for Money

• Operating robust financial management processes across the service
• Implementing value for money principles and exploring efficiency opportunities

How are we performing and how do we compare?

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