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New service aims to help people become 'Better Off'
Home   News   New service aims to help people be 'Better Off'

New service aims to help people become 'Better Off'

Posted on 16 Apr 2021

A new advice service is to be launched next week with the aim of making it easier for residents to access support with their personal finances.

The new ‘Better Off’ is initially being piloted for a two-year period. It will be available to residents in the Three Towns from Monday 19 April.

The service explores a different way of providing financial support in North Ayrshire by bridging the gap in debt advice services currently offered and expanding on the traditional ‘single service’ approach by bringing together a range of partners from the across Council, Health and Social Care Partnership and the Third Sector.

It will provide a ‘one-stop-shop’ for Three Towns residents seeking support and advice on benefits, money/debt, housing, energy costs and work skills as well as health and wellbeing. This is in recognition that in order to achieve longer term positive change, you need to address the underlying issues.

Better Off is being delivered through a Public Social Partnership - bringing public and third sector bodies together to jointly develop and deliver services that are responsive to the needs of local people.  

Caitriona McAuley, Head of Economic Development and Regeneration, said: “We are delighted to be launching this new ‘Better Off’ service alongside our partners in the Health and Social Care Partnership and Third Sector.

“By bringing a number of agencies together, it allows us to offer a much more comprehensive, agile and responsive service for local people who need support with their personal finances.

“Widening the financial support available to our residents has never been more important. The Covid-19 pandemic is having a devastating impact on the lives and livelihoods of our communities. By introducing this service now, we are saying that we are here to support them through this time of financial hardship.

“Better Off is a completely different approach to what is currently being offered. It aims to provide immediate support with finances while also understanding and supporting people to address the other issues often holding them back - such as a difficult family situation, addiction, literacy - and build a tailored package of support that allows the individual to achieve more sustainable outcomes.”

You can access these services by calling 01294 475629 or emailing

Due to Covid-19 restrictions, Better Off services will be offered via video, email and telephone. However, as restrictions ease, face-to-face appointments will become available in the Three Towns.