north-ayrshire.gov.uk uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our websites. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies. Find out more about cookies

Announcement: Council Tax Reduction Scheme

north-ayrshire.gov.uk uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our websites. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies. Find out more about cookies

Home   News   Announcement: Council Tax Reduction Scheme

Announcement: Council Tax Reduction Scheme

Posted on 26 Mar 2020


Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have lost their job or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).

If you are in this position, you are encouraged to apply for a Council Tax Reduction as soon as possible. Please apply using the online form.

We will be sympathetic to people’s circumstances and can also give a payments holiday or a period of reduced payments if this would be helpful. We will not be pursuing legal action against people who cannot pay as a result of this emergency.

If you need our help please contact us by email at:

For council tax enquiries, give us details of what your issue is by emailing: counciltax@north-ayrshire.gov.uk 

To negotiate payment of your council tax, email: financedebtrecovery@north-ayrshire.gov.uk

And for help with Council Tax Reduction claims, email: benefits@north-ayrshire.gov.uk

If you are unable to email please contact:

Council Tax enquiries – 01294 310 000
Debt Recovery Team – 01294 310 131

As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.

If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April.

If your earnings are unaffected you should continue to make your council tax payments as normal.