Home   Housing   Information for tenants   Your tenancy   Council tenants rights

Council tenants rights

Most council tenants have a Scottish Secure Tenancy. Rights given to you by acts of parliament are known as statutory rights. 

Statutory rights as a tenant

Joint tenancy

You can ask to hold a joint tenancy with another member of your household provided he or she is over 16 years old.

Succession

Succession is taking over a tenancy when a tenant dies. The tenancy can pass to a joint tenant, or a member of the family who was living in the home at the time of the death.

Sub-letting and taking in lodgers

You can take in lodgers provided you do not overcrowd your home. You can sub-let part or the whole of your home. The council allows you to do this for up to 6 months provided you meet certain conditions. You must write to get our permission before you take in a lodger or sub-let. We must reply within a month.

Assignation

Assignation is passing a tenancy on to someone else. You can pass your tenancy to another member of your household provided you ask our permission. The new tenant must have lived in the home, as their only home, for at least 6 months. 

Exchanging homes

You can exchange (swap) homes with another council tenant or a tenant of a housing association. 

Getting repairs done

You are entitled to have certain repairs carried out within set times under the Right to Repair regulations. You will be told if a repair you have reported is classified as a 'qualifying' repair.

Carrying out home improvements

You can carry out improvements to your home (PDF, 45kb) provided you have written to us asking permission before you start. If we don't reply within 1 month of receiving your request and required information, you have the right to go ahead as if permission had been given.

Council tenants wishing to carry out alterations to their home, must apply to us for permission before starting any work. Our Alterations to your home leaflet (PDF, 168kb) sets out our policy for giving permission, and provides advice.

Access to and control of personal information

We must treat all personal information about tenants as confidential. You can see information relating to you held by us on file or on computer provided you give us reasonable notice. We can make a charge for this. If you are unhappy about anything recorded in your files, you can ask for it to be corrected or erased. If we disagree with your request, you can insist that your views on the matter are added to the records.

Changing your management

You and your neighbours may choose to form a tenant management co-operative which could take over managing one or more aspects of the housing service. Your new organisation must be approved by Scottish Ministers. A consultation process would be conducted before such a change could take place.

Complaint or significant performance failure

The Scottish Housing Regulator has produced a document detailing how you can complain or report a significant performance failure (PDF, 49kb). For complaints you should make a complaint to us in the first instance.

Contact Housing

Email

contactus@north-ayrshire.gov.uk

Telephone

01294 310000

Facebook

NAC Housing Services Facebook page

Address

Housing offices

Staff training

Please note: Housing offices close from 1.30pm on the first Thursday of every month for staff training.