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Welfare reform advice
Home   Housing   Information for tenants   Welfare reform advice

Welfare reform advice

The Welfare Reform Advice Team directly delivers welfare rights and a debt advice service to Council tenants across North Ayrshire, with the aim of improving the income and living standards of individual tenants and communities as a whole.

Our service offers free, confidential and impartial advice and assistance on a range of matters including:

  • Welfare Benefits
  • Assistance with Universal Credit claims
  • Rent Arrears
  • Housing options advice to assist with on-going housing needs
  • Housing Benefit and Council Tax advice
  • Personal budgeting advice
  • Employability support


Our support workers conduct pro-active visits to tenants identified as being affected by changes to benefits under Welfare Reform, including:

  • Under Occupation charge
  • Benefit Cap
  • Introduction of Universal Credit
  • The transfer of DLA to PIP

Drop in sessions

We provide drop in sessions at various locations and times in North Ayrshire. Please call 0300 999 4606 for details. Our staff regularly attend employability hubs working in partnership with other agencies.


All of our staff will do everything they can to make you feel at ease while discussing your circumstances and will treat any information you provide with confidentiality.

As with other agencies, staff from our service are responsible for the protection of children and vulnerable people and ensuring everyone is treated equally. We will only share personal information about you with outside agencies if there is a significant risk to you or others around you.

All our staff must ensure they work in line with the Data Protection Act 1998. We will discuss with you sharing your information with other agencies who we think will assist in the provision of your support need.

Contact Welfare Reform Advice Team



0300 999 4606