Tenant and customer feedback helps us to shape future policy and strategy.
Tenant Satisfaction Survey
North Ayrshire Council’s Housing Service is committed to providing a high-quality service to our tenants. To help us improve our service we regularly consult and involve tenants in the decisions which affect your home, your tenancy, and the community you live in.
As part of this commitment to consultation and improvement, we have appointed IBP Strategy and Research to conduct a Tenant Satisfaction Survey on our behalf. Previously this survey was conducted on a face-to-face basis. This year, due to the continued restrictions brought about by COVID19, the survey is being conducted by telephone. A researcher from IBP may contact you over the next 6 weeks or so to ask you to give your views, in a short interview lasting approximately 20 minutes. This call will come from IBP’s telephone number (01698 532021). The researcher will be happy to provide you with contact details for the Council’s Housing Service should you wish to check their credentials.
The survey will cover several important issues relating to your home, the service we provide and your local neighbourhood. As well as helping us to improve our services, it will also gather important feedback about tenants’ satisfaction with various services, which we report on regularly to the Scottish Housing Regulator
If you are not contacted by a researcher but wish to take part in the survey, then simply contact Jason Brown at IBP on 01698 532021 and he will arrange for someone from IBP to contact you to undertake the interview. Please also contact Jason should you wish to opt out of being contacted to take part in the survey.
If you have any questions or concerns about taking part in the survey, please feel free to contact Tracey Wilson, our Tenant Participation Manager by telephone on 01294 324870 or by email at: traceywilson@north-ayrshire.gov.uk
Please accept our thanks in advance for your contribution to this important consultation. Your co-operation with the survey is greatly appreciated.
Local Housing Strategy Forum
The forum discusses local housing challenges and contributes to the development of the Local Housing Strategy.
Topics can cover:
- regeneration
- homelessness
- special needs housing
- pressured area status
- affordable and rural housing needs
To attend, please contact the Development and Strategy Team.
Landlord events
We hold 2 landlord events per year, to meet and discuss challenges within the private rented sector. To attend, email the Private Sector Advice Team, or call 01294 324644.
Older People's Housing Event
For residents and stakeholders to discuss housing issues affecting older people in North Ayrshire. Contact the Older People's Team on 01294 324031.
Tenants Fun Day
This annual event is held to engage with the wider communities of North Ayrshire.
Consultations
To comment on current North Ayrshire Council consultations, visit the Community Planning Partnership website.
North Ayrshire Housing Register (NAHR) Survey
A phone survey is carried out with 10% of applicants on the North Ayrshire Housing Register.
Other satisfaction surveys
We ask for tenants' views through comments slips, in our Customer Connections Strategy (PDF, 1.74mb).
Please note: the Customer Connections Strategy may not be fully accessible to all. If you require a printed version please contact the Tenant Participation Team: tenantparticipation@north-ayrshire.gov.uk, 01294 324869.
Complaints and feedback
Leave a comment, give a compliment or make a complaint about any part of the Housing Service.
Reporting a significant performance failure
The Scottish Housing Regulator (SHR) can consider issues raised about 'significant performance failures', defined by the SHR as something a landlord does, or fails to do, that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systematic problem that does, or could, affect all of a landlord's tenants.
If a problem like this affects you, report it to us. If you have told us and we haven't resolved it, report it to the SHR.