Pay rent

How much?

At the start of your tenancy, we will tell you what your fortnightly rent charge will be. We will write to you if there are any changes to your rent charge. 

Rent covers:

  • repairs through wear and tear
  • keeping the property wind and watertight
  • improvements to the house from time to time
  • services of your Local Housing Office
  • buildings insurance
  • care and maintenance of communal areas

When to pay

Rent is due to be paid every 2 weeks. You can arrange monthly payments if you prefer.

On the first Monday (of the rent fortnight) you are charged rent for the current period. The council must receive rent payments by 4pm on the last Friday of the fortnight to avoid arrears.

How to pay

Direct Debit

Telephone our Direct Debit hotline on 01294 324600 (please have your bank details ready) or complete and return a Direct Debit mandate (PDF, 60kb)

If you move home, you will need to set up a new direct debit as your rent account number will change. 

Online

Pay rent

Phone

Call our 24 hour automated payment line on 0845 603 0593 using a credit or debit card.

Or call your Area Housing Office.

Housing Office

Pay by cash, postal order or credit/debit card at your Area Housing Office. Please bring your rent card with you.

Standing Order

Complete and return 1 of the following:

Girobank

Pay by Girobank at any Post Office. Please take your rent card with you.

Post

Cheques should be posted to Housing Headquarters.

PayPoint or Payzone

Make a payment using your rent card. A receipt will be given. It may take a few days before payment is credited to your rent account.

View a list of other payment outlets (PDF, 39kb). Many of these are open when council offices are closed.

Deductions from wages or salary

North Ayrshire Council employees can complete and return a salary or wage deduction form (PDF, 17kb) or contact the Business Planning Team by telephoning 01294 324600.

Please note: whichever method of payment you choose, you remain responsible for payment reaching your rent account on time. Find out more if you have problems paying rent.