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CCTV and concierge service

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Home   Housing   Information for tenants   Concierge service

CCTV and concierge service

Public CCTV

Community Safety at North Ayrshire Council has a network of public CCTV cameras located throughout North Ayrshire.

The cameras:

  • enhance public confidence by preventing crime
  • can be used to provide evidence in the event of a crime occurring

The location of these cameras are reviewed by Police Scotland and other services within the region, taking crime and incident levels into account.

We work in partnership with Police Scotland and council services.

CCTV cameras are monitored at all times from the CCTV control room purpose built within the Fullerton Concierge Station. This is staffed by fully trained employees.

CCTV camera images

Public CCTV images are recorded by the council for:

  • the protection of the public
  • the safety and security of council staff and council property

Concierge service

Our Concierge Service operates 24 hours a day, 365 days a year, from the purpose built reception area at the multi-storey flats in Irvine.

We provide:

  • a round the clock resource to residents of the multi-storey flats in Irvine
  • a reduced service for those in Saltcoats

Concierge services include:

  • smoke alarm monitoring and initial emergency response
  • door entry control - restricting access to residents and their family members, authorised visitors, contractors. The service keeps details/profiles of residents to help in dealing with the likes of doctors and care workers
  • intercom communication with residents
  • janitorial services - making sure blocks and their surroundings are clean and tidy
  • security patrols within Irvine High Flats

Concierge satisfaction surveys

The Concierge Service developed service standards in conjunction with the Concierge Development Forum.

The forum is made up of tenants and officers. It monitors service standards with the aim to improve service provision.

The service achieved a Customer Service Excellence standard in 2009. This was re-accredited in 2012, 2015 and 2018.

Contact Concierge Station and CCTV

Concierge Station - Telephone

01294 273685

Public Space CCTV - Telephone

01294 404 523

Address

North Ayrshire Council ASB and Community Safety, Fullarton Concierge Station, Fullarton Street, Irvine KA12 8DG