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Estate management
Home   Housing   Estate management

Estate management

We want our estates to be pleasant places to live and our residents to enjoy the environment around their homes. By working together we aim to provide a pleasant environment and a better quality of life for everyone.

Estate management covers:

  • untidy gardens
  • abandoned vehicles
  • problem pets
  • tackling graffiti and illegal dumping/fly-tipping
  • communal areas
  • antisocial behaviour in our estates

We have a number of Estate Management Service Standards:

  • the Estate Caretaker Service will carry out checks and visits to make sure we are maintaining the estates to a high standard
  • we will remove racist graffiti within 24 hours, and all other graffiti within 7 days
  • we will reply to complaints and reports of antisocial behaviour within 3 days and, where appropriate, contact other agencies to provide help or support
  • if we know, or are told, about an abandoned property we will investigate within 1 working day and, where appropriate, secure the property
  • we will consult tenants' groups, and other interested people, about the services we provide


Permission is required for anything that changes or adds to the structure,
fixtures or fittings of a property. For example:

  • installing or removing gas or electric fires
  • replacing or removing internal doors or light fittings    
  • building a garage in your garden    
  • putting up, or changing, a wall or fence    
  • cutting down or removing bushes, hedges or trees, unless you planted them    
  • putting up a hut if:
    • it is exceptionally large
    • you want to put it closer than 5 metres to the house
    • you want to put it in a shared garden

To request permission, telephone: 01294 324970

Your garden

You are responsible for:

  • keeping your garden tidy, cultivated and free of rubbish or scrap materials
  • trimming or lopping shrubs, hedges or trees so they are not a nuisance
  • maintaining garden paths or patios
  • providing and maintaining fencing between gardens

If you are elderly or disabled and are unable to cut your grass we offer a grass cutting service during the summer.


  • you may keep 1 domestic animal but must get our permission to keep more, or to keep any exotic or unusual pets
  • make sure that your pets cannot escape
  • your pets must not annoy your neighbours; fouling, noise or smells and you must clean up your animal's faeces
  • you can be fined or taken to court if you allow your dog to foul public areas or roam
  • do not allow your dog to bark continually
  • we can stop you having pets if you are not a responsible owner 

Common areas

Cleaning is the joint responsibility of the tenants and other residents in flats and maisonettes (but not in sheltered schemes). This includes staircases, corridors, hallways, landings and windows. If residents do not clean an area, we will take appropriate action. Garden, stairs and shared areas (PDF, 246kb).

Door entry systems

Door entry systems should be used properly:

  • always keep the main door of your close secure
  • if you have a door viewer (spy hole), check to see who is calling before opening the door
  • if you are expecting a caller, always ask to see some form of identification and check it carefully
  • if you are unsure, ask the caller to wait outside while you telephone the organisation they claim to represent

Key entry fobs are issued to each household living in a block where there is a controlled entry system. The number of fobs issued depends on the size of your household:

  • single tenant: 2 x fobs
  • couple: 2 x fobs
  • children and other household members 14 years or over: 1 x fob per person
  • children under 14: no fob issued

If you have lost your fob, please request a replacement from your Housing Office. There is a charge for replacement fobs.