Telecare and community alarms

What is Telecare?

Telecare offers round the clock monitoring and support. The system alerts a monitoring station to get the help if you become ill or something is wrong. 

Telecare includes the following:

  • community alarm
  • fall detectors
  • property exit sensors
  • smoke detectors
  • carbon monoxide detectors  
  • just checking system
  • medication reminders/dispenser
  • flood detectors
  • excessive heat and cold sensors
  • domestic abuse alarms
  • safer walking alarms

Community alarm

Equipment is connected to a monitoring station via your telephone line. Worn as a pendant, or bracelet, activation allows you to speak to staff who can summon help. In most cases care at home assistants from our community alarm team will attend or, if necessary, the emergency services.

Who is eligible?

Anyone living in North Ayrshire can access this service. Contact a local Health and Social Care Partnership office and ask for an assessment. If you are aged 75 or over, complete a self-referral form (PDF, 210kb). A member of staff will carry out an assessment of needs

Installing Telecare

We will recommend which elements of Telecare are appropriate to your needs. Equipment will only be installed with your consent. If you are not a homeowner your landlord must give permission. A member of our Telecare team will install the equipment and demonstrate how it works.

How much does Telecare cost?

The charge for Telecare is £4.30 per week. There is no call out charge if you have to call for help. Residents on Arran and Cumbrae pay a separate charge of £2.10 per week.

What about Arran and Cumbrae?

We provide a service that is limited by the responder service on Arran and Cumbrae. For island residents, a designated carer contact will be required to ensure if activations of your community alarm occur out of hours contact can be made with a neighbour, friend or family member. 

Carers support equipment

Telecare can be used to send an alert to the carer or family member’s personal pager instead of the monitoring station. There is no charge for carers support equipment.

More information

Please read our Telecare information leaflet (PDF, 397kb). Alternatively, contact Care at Home. 

Contact Care at Home

Email

glencairnbusinessunit@north-ayrshire.gsx.gov.uk

Telephone

01294 310222