Directorate Plans

Directorate Plans set out what council Directorates want to deliver in the next 3 years. For example deliver high quality, cost effective, appropriate services to local people.

They demonstrate the part each Directorate will play in achieving the outcomes and priorities in the Single Outcome Agreement and Council Plan.

With the formation of the Health and Social Care Partnership the Social Services and Health Service Plan has been replaced with the Strategic Plan 2018-2021 (PDF, 2.9mb) and Summary (PDF, 600kb).

Directorate Plans - 2018 update

Progress Reports

Service Plan Progress Reports are produced on a 6 monthly basis.

31 March 2019

30 September 2018

Service standards

We want to ensure that all customers are treated respectfully, fairly and equally.

Our Customer Charter (PDF, 162kb) explains our commitment to our customers and the level of service you can expect from us:

  • over the telephone
  • in writing
  • in person.