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Planning performance

An efficient planning service plays an important role in:

  • facilitating sustainable economic growth
  • delivering high quality development in the right places.

We are committed to continuous improvement. To ensure we are achieving this we check performance through:

  • statistical returns
  • customer surveys
  • our Planning Performance Framework.

Planning Performance Framework (PPF)

Our Planning Performance Framework (PDF, 1.2mb) captures key elements of a high performing planning service, such as:

  • speed of decision making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an ‘open for business’ attitude.

2018/19 PPF