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Building standards performance

Putting the customer first

Our Building Standards Customer Charter (PDF, 1.2mb) explains; who we are, what we do and our commitment to customer care.

The National Building Standards Customer Charter (PDF, 119kb) contains information about the aims, visions and commitment that Building Standards of all local authorities should maintain.

Annual Performance Report

As part of the performance framework, the Scottish Government requires all verifiers to publish an annual performance report. This has replaced the previous Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

Building Standards Annual Verification Performance Report 2020-21 (PDF, 338kb)

Customer satisfaction

Results from North Ayrshire Council Building Standards' ongoing customer satisfaction survey for 2019/20 recorded that 93.75% of our stakeholders rated the various aspects of our service as good or excellent.

Year on year comparison:

2018/19 - 96.36%
2017/18 - 97.96%
2016/17 - 96.97%
2015/16 - 100%
2014/15 - 96.9%
2013/14 - 96.6%

Customer feedback helps us identify areas where we can make improvements.

Quarterly performance results

Make a complaint, compliment or suggestion

Your experience of our service helps shape our performance standards for the future. We welcome compliments, complaints or suggestions.

To make a complaint please visit the complaints procedure page. 

Contact Building Standards




01294 324348


Building Standards, Place directorate, Economic Development and Regeneration, North Ayrshire Council, Cunninghame House, Irvine, KA12 8EE