Putting the customer first
Our Building Standards Customer Charter (PDF, 1.2mb) explains who we are, what we do and our commitment to customer care.
The National Building Standards Customer Charter (PDF, 122kb) contains information about the aims, visions and commitment that Building Standards of all local authorities should maintain.
Annual Performance Report
As part of the performance framework, the Scottish Government requires all verifiers to publish an annual performance report. This has replaced the previous Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.
Building Standards Annual Verification Performance Report 2020-21 (PDF, 611kb)
KPO 7.2 - Section 5: Performance Data of the report (Excel 19kb)
Results from North Ayrshire Council Building Standards' ongoing customer satisfaction survey for 2019/20 recorded that 93.75% of our stakeholders rated the various aspects of our service as good or excellent.
Year on year comparison:
2018/19 - 96.36%
2017/18 - 97.96%
2016/17 - 96.97%
2015/16 - 100%
2014/15 - 96.9%
2013/14 - 96.6%
Our customer satisfaction survey is now available to fill in online.
Please note: due to the survey previously being in a hard copy format only it could not be conducted due to the Covid-19 pandemic.
Customer feedback helps us identify areas where we can make improvements.
Quarterly performance results
Make a complaint, compliment or suggestion
Your experience of our service helps shape our performance standards for the future. We welcome compliments, complaints or suggestions.
To make a complaint please visit the complaints procedure page.