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Building standards performance

National Building Standards Customer Survey

Please take a couple of minutes to take the Scottish Governments National Building Standards Customer Survey. Thank you.

Putting the customer first

Our Building Standards Customer Charter explains who we are, what we do and our commitment to customer care.

The National Building Standards Customer Charter contains information about the aims, visions and commitment that Building Standards of all local authorities should maintain.

Annual Performance Report

As part of the performance framework, the Scottish Government requires all verifiers to publish an annual performance report. This has replaced the previous Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

Customer satisfaction

Results from North Ayrshire Council Building Standards' ongoing customer satisfaction survey for 2019/20 recorded that 93.75% of our stakeholders rated the various aspects of our service as good or excellent.

Year on year comparison:

2018/19 - 96.36%
2017/18 - 97.96%
2016/17 - 96.97%
2015/16 - 100%
2014/15 - 96.9%

Make a complaint, compliment or suggestion

Your experience of our service helps shape our performance standards for the future. We welcome compliments, complaints or suggestions.

To make a complaint please visit the complaints procedure page. 

Contact Building Standards

Email

buildingstandards@north-ayrshire.gov.uk

Telephone

01294 324348

Address

Building Standards,
North Ayrshire Council,
Cunninghame House,
Friars Croft,
Irvine, KA12 8EE