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Benefits performance

Our Benefits Service aims to provide excellent customer service and performance, by delivering:

'A modern, progressive and responsive service that delivers best in class customer service and underpins the council's vision through the maximisation of income'.

Find out more in our Customer Charter (Word, 114kb).

Benefits Service Performance

Dates for work being carried out by the Benefits Service (including Scottish Welfare Fund - SWF) can be found in the weekly performance (PDF, 11kb) or at the Customer Service Centre, Bridgegate House, Irvine.

Quarterly performance

Our performance in the last quarter:

Yearly performance and targets

Customer complaints

Your experience of our service helps shape our performance standards for the future. Compliments, complaints and suggestions are welcomed. To make a complaint please see our complaints procedure.

We received: Compliments, Complaints and Suggestions April 2015 to March 2016 (PDF, 124kb).

We analyse customer complaints to identify any patterns. Customer comments help to improve the service we
provide. Analysis of Customer Complaints 2015-16 (PDF, 238kb).