We measure performance on a national scale using indicators from the Scottish Local Government Benchmarking Framework (LGBF).
The LGBF indicators have been developed by:
The purpose of the LGBF is for councils to work together to:
- improve their use of performance information
- understand variations in achievements
- share good service practices
Compare how your council is performing
My Local Council compiles and compares information for all 32 Scottish councils. Anyone can see how well their council is performing across key services:
We work with other councils to analyse the information in order to understand why variations occur.
The process has been organised around groups of councils. This means we are comparing councils similar to us in terms of:
- the socio-economic make up of their area
We demonstrate our commitment towards identifying best practice of our services by undertaking additional benchmarking exercises which yield positive outcomes.
Benchmarking involves measuring the performance of an organisation’s services or processes against those of another business considered to be the best. It is used to identify opportunities for improvement.
Reports on benchmarking are reviewed by Cabinet;
North Ayrshire Council is involved in benchmarking groups, including: