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Home   Council   Performance and spending   Benchmarking   Environmental services performance

Environmental services performance

The following services are responsible for the delivery of environment related areas across North Ayrshire.


Streetscene undertakes strategic, statutory obligation and asset management responsibilities regarding physical assets and open space within the public realm.

Streetscene is responsible for:

  • litter clearing of the roads infrastructure
  • programmed street cleaning
  • open spaces and beaches
  • removal of fly-tipping and graffiti

The service provides a burials and bereavement service. They conduct over 800 interments and approximately 16,000 memorial inspections each year. 


Roads Service provides statutory and regulatory services in addition to the provision of front line services. The service manages the roads infrastructure in accordance with the strategy set out within the Roads Asset Management Plan.

The service is responsible for the maintenance of Council owned roads, footpaths, lighting columns and structures that don't form part of the adopted road network.


Waste Resources provides a waste collection and recycling service to 67,841 households. A similar service is provided to approximately 1,400 commercial waste producers, realising an annual income in excess of £1.6m.

We operate 4 Household Waste Recycling Centres, a landfill site and transfer station at Shewalton, Irvine and one in Brodick, Arran.

Our Waste Awareness Team:

  • provides guidance to households and businesses 
  • delivers talks and presentations to schools and community groups
  • encourages participation in recycling
  • shares information about the environmental impacts of waste, resource efficiency, and the Zero Waste challenge.

Protective Services

Environmental Health and Trading Standards form part of the Protective Services team within the Economic Growth Service of the Economy and Communities Directorate.

Environmental Health safeguards and regulates:

  • food safety
  • health and safety
  • pollution control
  • public health
  • port health
  • pest control
  • dog control

Trading Standards ensures legal compliance amongst businesses for the goods and service they provide. The service regulates animal welfare standards within North Ayrshire. 

Council Performance

There are 14 Environmental indicators in the Local Government Benchmarking Framework:

Indicator Ref and Name2013/14 Value2014/15 Value2015/16 Value2016/17 ValueScotland Value 2016/17
ENV1a Net cost per Waste collection per premises 55.36 52.25 55.75 54.6 64.54
ENV2a Net cost per Waste disposal per premises 87.74 106.09 120.16 101.81 98.77
ENV3a Net cost of street cleaning per 1,000 population 15739.12 14921.22 14875.49 14784.02 14430.77
ENV3c Street Cleanliness Score 96.9 92.31 95.8 90.6 93.90
ENV4a Cost of maintenance per kilometre of roads 11711.67 9688.71 10820.85 11216.7 10307.65
ENV4b % of A class roads that should be considered for maintenance treatment 35.5 34.87 35.6 36.19 29.54
ENV4c %of B class roads that should be considered for maintenance treatment 39.8 34.75 33.56 36.83 34.76
ENV4d % of C class roads that should be considered for maintenance treatment 51.2 51.08 48.7 50.76 34.57
ENV4e % of unclassified roads that should be considered for maintenance treatment 38.2 36.67 35.44 34.55 39.50
ENV5a Cost of Trading Standards, Money Advice & Citizen Advice per 1,000 population 5433.83 5027.48 4936.46 3716.24 5494.29
ENV5b Cost of environmental health per 1,000 population 13847.50 11821.18 13274.08 13466.77 15883.03
ENV6 The % of total household waste arising that is recycled 56.06 56.5 56 55.31 45.20
ENV7a % of adults satisfied with refuse collection 87.6 87.33 88.33 87.67 81.67
ENV7b % of adults satisfied with street cleaning 78.23 78 79.67 78.33 72.33

Of the 14 indicators within this area, five have improved performance in 2016/17 compared to 2015/16. Nine of the indicators have declined in performance.

Compare our performance against other councils on the My Local Council website.

Steps to improvement

We have changed the frequency of some of our satisfaction surveys to annual. We continue to develop action plans addressing areas for improvements.

We recognised that Roads is an area for improvement.

We will:

  • continue to develop and implement actions arising from the Road Asset Management Plan
  • work with the Local Government Benchmarking Framework family groups
  • link benchmarking to service improvement activities
  • identify and share best practice

The implementation of a condition assessment and prioritisation process has thorough effective targeting of resources and has improved our Road Condition Index (RCI) by 6% over the last 5 years.

We are recognised as the 4th most improved authority in Scotland since 2012.

Over the next 3 years we will undertake a high level review of the business processes across the directorate, with targeted interventions for processes that require improvement.

The Environmental Health team are continually adopting best practice to ensure an effective and efficient service is maintained to help businesses and residents comply with existing and new legislation.

The Trading Standards team are continually reviewing service delivery and adopting best practice where possible to provide maximum impact for the community and deal with existing, new and emerging issues which have the potential to cause harm to our businesses and residents.

How to get involved

The introduction of Locality Partnerships is empowering local communities to improve services and develop opportunities. The Community Planning Partnership website contains more details and includes information on how to get involved.

Our Waste Awareness team provides guidance to households and businesses. Ask us to deliver a talk, or presentation to your school or community group.

The Environmental Health team operates along with the Trading Standards team to provide guidance, support, advice to businesses and residents with a focus on positive intervention. The teams deliver training and advice across a range of subjects and participate in multi-agency workshops with our partners where the public can access our services and contribute to our development.

For more information contact Protective Services on 01294 324339.