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Environmental services performance

The following services are responsible for the delivery of environment related areas across North Ayrshire.


Streetscene undertakes strategic, statutory obligation and asset management responsibilities, regarding physical assets and open space within the public realm.

The service maintains:

  • 2,410 hectares of public open space
  • a Country Park
  • 14 local parks
  • 44 cemeteries and burial grounds
  • 37 war memorials and monuments
  • 366 hectares of woodlands
  • 3 allotments
  • 91 sports facilities and playing fields
  • 84 equipped play areas 
  • 12 multi-use games areas
  • residential greenspace
  • 38 water courses and open water features
  • 5 promenades and 16 beaches, 3 of which are Sites of Special Scientific Interest.

Streetscene is responsible for, litter clearing of the roads infrastructure, programmed street cleaning, open spaces and beaches, and the removal of fly-tipping and graffiti. 

The service provides a burials and bereavement service conducting over 800 interments and approximately 16,000 memorial inspections each year. 


Roads Service provides statutory and regulatory services in addition to the provision of front line services. The service manages the Roads Infrastructure in accordance with the strategy set out within the Roads Asset Management Plan and is responsible for the maintenance of roads infrastructure comprising:

  • 1034km roads
  • 1007km footways
  • 22,997 street lighting columns
  • 396 bridges/structures, culverts and retaining walls
  • flood prevention, coastal protection and watercourses
  • Traffic management
  • Road Safety Improvement Strategy and initiatives
  • Winter Maintenance and Weather Emergencies.

The Service is responsible for the maintenance of Council owned roads, footpaths, lighting columns and structures that don't form part of the adopted road network.


Waste Resources provides a waste collection and recycling service to 67,841 households. A similar service is provided to approximately 1,400 commercial waste producers, realising an annual income in excess of £1.6m.

We operate 4 Household Waste Recycling Centres, a landfill site and transfer station at Shewalton, Irvine and one in Brodick, Arran.

Our Waste Awareness Team:

  • provides guidance to households and businesses 
  • delivers talks and presentations to schools and community groups
  • encourages participation in recycling
  • shares information about the environmental impacts of waste, resource efficiency, and the Zero Waste challenge.

Protective Services

Environmental Health and Trading Standards form part of the Protective Services team within the Economic Growth Service of the Economy and Communities Directorate.

Environmental Health safeguards and regulates Food Safety, Health & Safety, Pollution Control, Public Health, Port Health, Pest Control and Dog Control. The service regulates approximately 1,500 food premises and health and safety within over 2,000 premises.

Trading Standards ensures legal compliance amongst businesses for the goods and service they provide. The service regulates animal welfare standards within North Ayrshire. Annually the service responds to approximately 350 requests from businesses for advice.

Council Performance

Due to the number of indicators in this group there is a mix of rankings. Two are in the top quartile, 6 are in the second, 3 in the third and 3 are in the bottom quartile. We are in top quartile for the percentage of waste recycled.

Customer satisfaction

A recent survey has identified:

  • 88% of residents are satisfied with refuse collection, against the Scottish average of 83%, which remains high due to new and improved recycling services throughout the area
  • 56% of household waste was recycled in 2015/16 ranking us 4th in Scotland, surpassing the Scottish Government's 50% household waste recycling target
  • 80% of residents are satisfied with street cleanliness, against the Scottish average 74%, helped by the introduction of a new litter strategy.

Compare our performance, against other councils, on the My Local Council website.

Steps to improvement

We have changed the frequency of some of our satisfaction surveys to annual and continue to develop action plans addressing areas for improvements.

We recognised that Roads is an area for improvement. We will:

  • continue to develop and implement actions arising from the Road Asset Management Plan
  • work with the Local Government Benchmarking Framework family groups
  • link benchmarking to service improvement activities
  • identify and share best practice.

The implementation of a condition assessment and prioritisation process has thorough effective targeting of resources and has improved our Road Condition Index (RCI) by 6% over the last 5 years. We are recognised as the 4th most improved authority in Scotland since 2012.

Over the next 3 years we will undertake a high level review of the business processes across the Directorate, with targeted interventions for processes that require improvement.

We have embraced online technology by the use of Social Media by our Dog Warden service. In addition we use methods such as Lean Six Sigma and Kaizen Blitz to analyse our processes and improve their efficiency.

How to get involved

The introduction of Locality Partnerships is empowering local communities to improve services and develop opportunities. The Community Planning Partnership website contains more details and includes information on how to get involved.

Our Waste Awareness team provides guidance to households and businesses. Ask us to deliver a talk, or presentation to your school or community group.

The Environmental Health team operates along with the Trading Standards team to provide guidance, support, advice to businesses and residents with a focus on positive intervention. The teams deliver training and advice across a range of subjects and participate in multi-agency workshops with our partners where the public can access our services and contribute to our development. For more information contact Protective Services on 01294 324339.