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Adult social care services performance

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Home   Council   Performance and spending   Benchmarking   Adult social care services performance

Adult social care services performance

Adult services

Adult Services work with people aged 18 to 64 and their families and carers to provide assessment and care management for people with a variety of needs including learning and physical disabilities, mental health conditions and substance misuse issues. Based on an assessment of needs we provide support and protection underpinned by the principles of adult protection legislation. Services include:

  • respite breaks
  • telecare
  • care at home 
  • employability services.  

Older people's services 

Older people's services provide assessment and care management to help service users live as independently as possible in their own home, or in a homely setting, for as long as possible. We work with health colleagues, independent providers and carers to monitor the level of care and ensure it responds to an individual's needs. Services include respite care, care at home, day services and dementia support.

Our performance

North Ayrshire Adult Health and Social Care have responsibility for 6 Local Government Benchmarking Framework indicators:

Indicator Ref and Name2013/14 Value2014/15 Value2015/16 Value2016/17 ValueScotland Value 2016/17
SW1 Older Persons (Over65)  Home Care Costs per Hour 18.93 17.94 22 28.4 22.64
SW2 SDS spend on adults 18+ as a % of total social work spend on adults 18+ 1.94 2.05 2.07 2.34 6.49
SW3 % of people 65+ with intensive needs receiving care at home 40.25 41.37 34.16 30.13 35.27
SW4a % of adults receiving any care or support who rate it as excellent or good n/a 79.6 79.29 n/a n/a
SW4b % of adults supported at home who agree that their services and support had an impact in improving or maintaining their quality of life n/a 80.24 82.46 n/a n/a
SW5 Older persons (over 65's) Residential Care Costs per week per resident 337.66 344.52 357.36 354.72 372.36

Performance has improved in 2016/17 in two of our indicators and there are two where performance has declined. Two indicators do not have 2016/17 data available at this point.

Compare our performance, against other councils, on the My Local Council website.

Steps to improvement

We continue to support people to live as independently as possible at home or in a homely setting in order to improve outcomes and the quality of care and support for older people and people with complex needs living in Ayrshire.

We want our partner organisations and all professions that provide health and social care to work together with communities and in communities, to support people to stay well and reduce the demand for visits to hospital.

A specific set of strategic measures has been established from the Ministerial Strategic Group to monitor the performance of Health and Social Care Partnerships (HSCP). A significant element is to reduce unscheduled admittance to hospital and reduce delayed discharges.

North Ayrshire Health and Social Care Partnership (HSCP) has completed its new strategic plan for 2018-21 and will be measuring progress against our 5 strategic objectives; 

  • Tackling Inequalities
  • Engage Communities
  • Prevention and Early Intervention
  • Improving Mental Health and Well-being
  • Bringing Services Together

How to get involved

Together with our 6 Locality Planning Forum now functioning across North Ayrshire, we ask for feedback via our Twitter feed (using #WMTY17 #NAHSCP).

We also have meaningful conversations via our "What Matters To You?" Initiative. This asks local people in their own communities "What matters to you about health and social care services in North Ayrshire?".

The HSCP will involve you, people who use services and carers in the design and development of changes to services. This will ensure they are more visible, familiar and accessible to you and your community

Care and Support in North Ayrshire (Carena)

Helping people find the best health and social care services and community activities to meet their needs. The website showcases services and allows users to access information in a single place.

Provider forums

Provider forums build relationships and facilitate development with the independent and third sectors. Evidence suggests this has resulted in improved relationships.

Carer's advisory group

We will continue to develop our requirements to meet the Carers (Scotland) Act 2016.

The Carer’s Advisory Group is essential to this as the role of the group is to:

  • find out where carers need support and ensure that partners react to demand
  • help carers deal with issues that impact upon their health, wellbeing and ability to care
  • ensure that the work of the group informs the planning, design and commissioning of support for carers.

CPP Community Engagement Network

A Community Planning Partnership group that allows organisations from statutory, voluntary, community and private sectors to come together to share good practice.