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Home   Coronavirus (COVID-19)   Council-wide Coronavirus (COVID-19) updates

Coronavirus (COVID-19)

Updated, 26 March

Free food service gets under way - 25 March

A brand-new service which aims to deliver free food to families in need is now in full swing.

North Ayrshire Council’s Facilities Management staff have been working round the clock to get the food packages ready for eligible families.

And the first deliveries are being made today (Wednesday, March 25) and will continue to roll out in the days ahead. Full details here

Council measures 

We are introducing new measures to protect our most vulnerable and ensure it continues to provide core services.

Social distancing and restrictions on Council visits will be introduced as part of a ramped-up response to the Coronavirus (COVID-19) outbreak.

In line with the latest official guidance announced by both the UK and Scottish Governments to reduce the spread of the virus, for our employees in office-based jobs working from home will be introduced.

We would encourage you to contact us via phone or email wherever possible in the days and weeks ahead. This will reduce the risk to you of transferring the virus.

In terms of official Council committee business, we are postponing all committee meetings in the short term,more information here

Making a Complaint

Like other public bodies and organisations we are continually assessing the impact of the Coronavirus (COVID-19) on its ability to continue to deliver services. Whilst we have robust business continuity plans in place for unforeseen events, these unprecedented circumstances present substantial challenges which have resulted in service provision being affected.

Measures have been (and will continue to be) taken, in line with Government guidance and legislation, to try and mitigate the impact of the outbreak and these measures may prevent complaints from being investigated. Please accept our sincere apologies for any inconvenience this may cause. Complaints are important to us and we will resolve them when circumstances allow. Any Services that still have the capability to investigate and resolve complaints will continue to do so.

Coronavirus in Scotland

The Department of Health and Social Care will publish updated UK data on Coronavirus (COVID-19) every day at 2pm until further notice.

After 2pm, the Scottish Government will publish an update on the situation in Scotland.

Our response

We are working closely with the North Ayrshire Health and Social Care Partnership, NHS Ayrshire & Arran, and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas meet on a daily basis to identify and discuss the issues. We are also working to put plans in place to manage the situation as it develops, following official advice and guidance. 

Different services and government agencies are responsible for leading different parts of the response:

  • Scottish Government, Department for Health and Social Care - the Chief Medical Officer confirms case numbers
  • Health Protection Scotland - co-ordinates the response, information and advice on the Coronavirus (Covid-19)
  • The NHS - local and national NHS services are working to test individuals, and provide advice through calls to NHS 111
  • The Council - works in partnership with these agencies to help you stay informed, safe and well

Guidance for you

Below are some important steps you can take to protect yourselves and others. It’s best to:

  • always carry tissues with you and use them to catch your cough or sneeze
  • bin used tissues immediately
  • wash your hands with soap and warm water, or, if hand-washing is not available, use an alcohol-based hand sanitiser gel

NHS Inform have produced a British Sign Language video explaining steps you can take to help avoid infection from coronavirus (COVID-19) and self-isolation advice.

COVID-19 outdoor access guidance

Please follow Government advice:

  • One outing for exercise per day - walk, run or cycle, alone or with members of your household.
  • Stay local - don't get in your car to drive to other areas.
  • Keep your distance - Stay at least 2m away from other people when out and about.
  • Dogs need to be kept on a lead or under close control, do not let them approach others and as always pick up and remove all waste. 

Further information

Guidance and advice are also available from the: