Update, 15 April
There is also sensory impairment support (PDF, 61kb) available.
Update, 6 April
It is important to be vigilant at this time and be aware of scam callers. We want you to have confidence when you contact us or when we contact you so we have put together a handy guide about when we might call and what we would and wouldn’t ask.
Update, 25 March
Free food service gets under way
A brand-new service which aims to deliver free food to families in need is now in full swing.
North Ayrshire Council’s Facilities Management staff have been working round the clock to get the food packages ready for eligible families.
And the first deliveries are being made today (Wednesday, March 25) and will continue to roll out in the days ahead. Full details here
We are introducing new measures to protect our most vulnerable and ensure it continues to provide core services.
Social distancing and restrictions on Council visits will be introduced as part of a ramped-up response to the Coronavirus (COVID-19) outbreak.
In line with the latest official guidance announced by both the UK and Scottish Governments to reduce the spread of the virus, for our employees in office-based jobs working from home will be introduced.
We would encourage you to contact us via phone or email wherever possible in the days and weeks ahead. This will reduce the risk to you of transferring the virus.
In terms of official Council committee business, we are postponing all committee meetings in the short term,more information here.
Making a Complaint
Like other public bodies and organisations we are continually assessing the impact of the Coronavirus (COVID-19) on its ability to continue to deliver services. Whilst we have robust business continuity plans in place for unforeseen events, these unprecedented circumstances present substantial challenges which have resulted in service provision being affected.
Measures have been (and will continue to be) taken, in line with Government guidance and legislation, to try and mitigate the impact of the outbreak and these measures may prevent complaints from being investigated. Please accept our sincere apologies for any inconvenience this may cause. Complaints are important to us and we will resolve them when circumstances allow. Any Services that still have the capability to investigate and resolve complaints will continue to do so.
Coronavirus in Scotland
The Department of Health and Social Care will publish updated UK data on Coronavirus (COVID-19) every day at 2pm until further notice.
After 2pm, the Scottish Government will publish an update on the situation in Scotland.
We are working closely with the North Ayrshire Health and Social Care Partnership, NHS Ayrshire & Arran, and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas meet on a daily basis to identify and discuss the issues. We are also working to put plans in place to manage the situation as it develops, following official advice and guidance.
Different services and government agencies are responsible for leading different parts of the response:
- Scottish Government, Department for Health and Social Care - the Chief Medical Officer confirms case numbers
- Health Protection Scotland - co-ordinates the response, information and advice on the Coronavirus (Covid-19)
- The NHS - local and national NHS services are working to test individuals, and provide advice through calls to NHS 111
- The Council - works in partnership with these agencies to help you stay informed, safe and well
Guidance for you
Below are some important steps you can take to protect yourselves and others. It’s best to:
- always carry tissues with you and use them to catch your cough or sneeze
- bin used tissues immediately
- wash your hands with soap and warm water, or, if hand-washing is not available, use an alcohol-based hand sanitiser gel
NHS Inform have produced a British Sign Language video explaining steps you can take to help avoid infection from coronavirus (COVID-19) and self-isolation advice.
COVID-19 outdoor access guidance Updated 9 April
Please follow Government advice:
- One outing for exercise per day - walk, run or cycle, alone or with members of your household.
- Stay local - please do not travel in your car to take exercise; please make use of the paths, open spaces and quiet roads in your own local area.
- Keep your distance - stay at least 2 m away from other people when out and about and, if possible, try to avoid busy times on popular paths or places
- Dogs need to be kept on a lead or under close control, do not let them approach others and as always pick up and remove all waste.
- If you're cycling on shared paths, keep your 2m distance and:
- Slow down and take your time around others
- Stop so others can pass if necessary
- Avoid contact – try to avoid touching surfaces and if possible plan a route that does not require you to open gates
- Respect the health and safety of farmers and others working the land – please follow all reasonable requests and signs to avoid particular areas, such as farmyards, fields with pregnant or young livestock, and other busy working areas
- And remember, wash your hands before and after any trips outside
Guidance and advice are also available from the: