Update, 25 March
Tenant Home Contents Insurance
We know that these are increasingly worrying and stressful times for tenants and their families.
Our priority is to ensure the continuity of essential services wherever possible. The Insurance Team are working from home due to the impact of the Coronavirus (COVID-19) outbreak so can’t be contacted by phone, however, our email system is fully operational at firstname.lastname@example.org
Please be assured you will continue to be insured during this time. If you cannot get out to make your regular payment please be assured your insurance is still in place and payments can be made when the COVID-19 outbreak is over.
If you need a claim form please email email@example.com and you will be contacted by us.
Update, 23 March
Information for tenants
We know that these are increasingly worrying and stressful times for tenants and their families. We are continuing to monitor the situation and identify relevant advice and support to share with you.
Our priority is to ensure the continuity of essential services wherever possible and to ensure that our employees are protected. Some of our services are affected by the impact of the Coronavirus (COVID-19) outbreak.
This means we will be delivering essential community critical services and that non-essential services will be postponed.
This will allow us to focus on the most vulnerable people in our communities. The public reception areas in some of our local housing offices are now closed, however you can currently still visit Bridgegate House in Irvine and Saltcoats Town Hall.
If you have a housing enquiry, we would encourage you to contact your local housing office by phone or by email.
Contact details and more useful info can be found here.
Please note that our colleagues in the Area Housing offices can only deal with urgent calls at this time. Please note only emergency repairs are being carried out at this time and should be reported by phoning 01294 310000.
We are working hard to deliver you the best service we can in exceptional circumstances and we appreciate your cooperation and assistance at this time.
Additional housing advice for tenants can be found here.
Update, 20 March
Eviction actions suspended
We can confirm that we have suspended all eviction action in light of the ongoing situation regarding Coronavirus.
We know many tenants may face financial hardship during this period and want to offer all support that we can.
While evictions are suspended for the foreseeable future, our Welfare Reform Advice Team is available to help tenants on issues such as welfare rights and debt advice.
Any tenants who have concerns about their income or possible rent arrears can contact the team on 0300 999 4606 for support.
Following our decision to suspend all eviction action during the Covid-19 crisis, the Scottish Government have confirmed private tenants do not face automatic eviction if they have 3-months' rent arrears. The Scottish Government is extending the automatic eviction ground from 3-months' rent arrears to 6-months' arrears.
For full details see our private sector housing pages.