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Health and social care (COVID-19)

Blue Badge Scheme

If you have a blue badge which expired after 31 December 2019, you can continue to use this until 30 September 2020.

Sensory Impairment Team

Our Sensory Impairment Team are still available and working from home during this current situation.

At the moment our office is closed. However, if anyone needs help or advice with a Visual Impairment or Hearing Loss then our team can still be contacted on:

  • Monday to Thursday at 9am to 4.45pm
  • Friday at 9am to 4.30pm

Contact details are as follows:

Adult and Child Protection

Now more than ever, we all need to look out for each other. We need your help to protect vulnerable people in our community.

Harm can be in different forms:

  • physical
  • psychological, like bullying or verbal abuse
  • neglect
  • financial pressures
  • theft
  • fraud
  • sexual abuse

If you have concerns that a vulnerable adult or child may be at risk, please get in touch with our Service Access Team using the following contact numbers:

  • Three Towns: 01294 310005
  • Irvine/Kilwinning: 01294 310300
  • Garnock: 01505 684551
  • Largs: 01475 687592
  • Arran: 01770 600742
  • Out of hours: 0800 328 7758

Interim guidance on Child Protection and Adult Support and Protection

Read our guide for staff and volunteers (PDF, 313kb) to find out what to do if you come across a child or an adult you are worried about in the course of your work.

Young people who feel unsafe

Most of us are spending more time at home right now due to Coronavirus. However, we understand that for some young people, this might not feel like the safest place to be right now.

Read our advice for young people who feel unsafe, which includes a list of people and organisations you can turn to for help and advice.


In response to the current challenges with the COVID-19 pandemic, we have taken the decision to close the Trindlemoss Day Service until further notice.

Addiction services

Treatment for substance dependence and addiction helps people through:

  • medication
  • mental health support
  • social support

All three elements are needed to help people manage and aid recovery.

Our addictions team continue to operate during coronavirus, although some services may be delivered in a different way.

This might be:

  • by telephone
  • through video conference
  • face to face contact outwith the office in some cases

The COVID-19 situation is placing a lot of pressure on the health services. It is affecting GP surgeries and community pharmacies particularly. This has led to problems in caring for patients who normally attend pharmacies regularly.

The Specialist Addiction Services have worked with the pharmacies to continue to provide an adapted pharmacy service. This will allow for some measure of care for the most at risk and the most vulnerable.

Find out more about accessing addiction services in North Ayrshire.

Digital resource available for carers

If you are an unpaid carer, you could tap into support, information and e-learning through the Digital Resource for Carers.

With more individuals self isolating and social distancing, the carer’s role can become stressful. It can be difficult to communicate with others who may also be caring for the same person.

The Jointly app allows you to create a circle of care for the person you are looking after. Once you have set up your Jointly circle, you can start using Jointly to organise care.

You can use it on your own or invite others to join you and share the care - this could include:

  • paid carers
  • siblings
  • partners who help in the caring role

Jointly works on most devices and browsers.

It allows you to:

  • keep all your notes in one place and never lose them again
  • organise day to day tasks using the task lists
  • create date/time specific events
  • invite anyone in your circle to appointments where needed

You can also use the Jointly Medication feature to keep track of current and past medication for the person you are caring for. The app allows you to store more information and useful contacts so that you can access their details anytime, anywhere.

Normally there is a charge for this app, but you can sign up for free using the code DGTL4110.

For more information on other support available, contact North Ayrshire Carers Centre on 01294 311333.

Telephone and Near Me video consultations

All GP practices and hospitals across Scotland have been asked to increase use of remote consultations by telephone or video. This will mean most people can receive some of their NHS health, care and advice from their own home, to reduce the spread of coronavirus (COVID-19).

Telephone will be the first choice, with a step up to:

  • Near Me video consulting where it offers additional clinical benefit
  • face to face consultations when needed

The Near Me system was made available to all NHS boards by the Scottish Government’s Technology Enabled Care Programme, which invested £1.7 million in 2019/20. Further funding of at least £1.8 million was announced last week to support further roll out including GP practices.

Find out more about how Near Me works.