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Customer services (COVID-19)

Getting in touch

To keep everyone safe we are encouraging residents to contact us:

  • using our website
  • by telephone or email

You can access a number of Council services online, including:

We are experiencing periods of exceptionally high call volumes.

In order to meet our requirement to support our most vulnerable citizens, we may only deal with calls for critical services only.

You can also speak to a member of staff by calling 01294 310000 or emailing contactus@north-ayrshire.gov.uk

Council Tax

If you have an enquiry relating to Council Tax, please visit the Council Tax section of our website. Here, you can access information including:

  • online application forms
  • the facility to defer your council tax payments

Alternatively you may contact us by email at counciltax@north-ayrshire.gov.uk

Bins, litter and recycling

See the bins, litter and recycling section for information including how to access services online. If you wish to report an urgent waste issue, you can do so by emailing contactus@north-ayrshire.gov.uk

Customer Service Centres

Our Customer Service Centres in Bridgegate House and Saltcoats Town Hall are now closed to the public.

If you need to contact us by phone, please use one of the numbers listed below:

Housing services

Office numbers:

  • Irvine: 01294 310150
  • Three Towns: 01294 310005 (option 1)
  • Largs: 01475 687590

Hours:

  • Monday to Thursday: 9am to 4.45pm
  • Friday: 9am to 4.30pm

If out of hours, please call 0800 0196 500

Social services

Office numbers:

  • Irvine: 01294 310300
  • Three Towns: 01294 310005 (option 2)
  • Largs: 01475 687592

Hours:

  • Monday to Thursday: 9am to 4.45pm
  • Friday: 9am to 4.30pm

If out of hours, please call 0800 328 7758 

Sensory Impairment Team

Our Sensory Impairment Team are still available and working from home during this current situation.

At the moment our office is closed. However, if anyone needs help or advice with a visual impairment or hearing loss then our team can still be contacted:

Hours are as follows:

  • Monday to Thursday: 9am to 4.45pm 
  • Friday: 9am to 4.30pm

Brooksby Medical Centre

Public access to the Customer Service desk located within Brooksby Medical Centre, Largs, has ceased. Registration services continue to be available by calling 01294 310000.

Making a complaint

Like other public bodies and organisations we are continually assessing the impact of the Coronavirus and our ability to deliver key/critical services.

Whilst we have robust business continuity plans in place for unforeseen events, these unprecedented circumstances have presented substantial challenges which have resulted in service provision in some areas being affected.

Measures have been taken (in line with Government guidance and legislation) to mitigate the impact of the outbreak in North Ayrshire and where we are unable to progress a complaint as a result of these measures, we will inform the complainant and agree next steps.