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Customer services (COVID-19)

north-ayrshire.gov.uk uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our websites. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies. Find out more about cookies

Home   Coronavirus (COVID-19)   Customer services (COVID-19)

Customer services (COVID-19)

Getting in touch

To keep everyone safe we are encouraging residents to contact us:

  • using our website
  • by telephone or email

You can access a number of Council services online, including:

We are experiencing periods of exceptionally high call volumes.

In order to meet our requirement to support our most vulnerable citizens, we may only deal with calls for critical services only.

You can also speak to a member of staff by calling 01294 310000 or emailing contactus@north-ayrshire.gov.uk

Council Tax

If you have an enquiry relating to Council Tax, please visit the Council Tax section of our website. Here, you can access information including:

  • online application forms
  • the facility to defer your council tax payments

Alternatively you may contact us by email at counciltax@north-ayrshire.gov.uk

Bins, litter and recycling

See the bins, litter and recycling section for information including how to access services online. If you wish to report an urgent waste issue, you can do so by emailing contactus@north-ayrshire.gov.uk

Customer Service Centres

Our Customer Service Centres in Bridgegate House and Saltcoats Town Hall are now closed to the public.

If you need to contact us by phone, please use one of the numbers listed below:

Housing services

Office numbers:

  • Irvine: 01294 310150
  • Three Towns: 01294 310005 (option 1)
  • Largs: 01475 687590

Hours:

  • Monday to Thursday: 9am to 4.45pm
  • Friday: 9am to 4.30pm

If out of hours, please call 0800 0196 500

Social services

Office numbers:

  • Irvine: 01294 310300
  • Three Towns: 01294 310005 (option 2)
  • Largs: 01475 687592

Hours:

  • Monday to Thursday: 9am to 4.45pm
  • Friday: 9am to 4.30pm

If out of hours, please call 0800 328 7758 

Sensory Impairment Team

Our Sensory Impairment Team are still available and working from home during this current situation.

At the moment our office is closed. However, if anyone needs help or advice with a visual impairment or hearing loss then our team can still be contacted:

Hours are as follows:

  • Monday to Thursday: 9am to 4.45pm 
  • Friday: 9am to 4.30pm

Brooksby Medical Centre

Public access to the Customer Service desk located within Brooksby Medical Centre, Largs, has ceased. Registration services continue to be available by calling 01294 310000.

Making a complaint

Making a complaint

Like other public bodies and organisations we are continually assessing the impact of the Coronavirus (COVID-19) on its ability to continue to deliver services.

Whilst we have robust business continuity plans in place for unforeseen events, these unprecedented circumstances present substantial challenges. These have resulted in service provision being affected.

Measures are being taken in line with Government guidance and legislation, to try and mitigate the impact of the outbreak. These measures may prevent complaints from being investigated. Please accept our sincere apologies for any inconvenience this may cause.

Complaints are important to us, and we will resolve them when circumstances allow. Any services that still have the capability to investigate and resolve complaints will continue to do so.