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Customer services - Coronavirus (COVID-19) updates

north-ayrshire.gov.uk uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our websites. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies. Find out more about cookies

Home   Coronavirus (COVID-19)   Customer services - Coronavirus (COVID-19) updates

Customer Services - Coronavirus (COVID-19) updates

Update, 18 May

Sensory Impairment Team

Our Sensory Impairment Team are still available and working from home during this current situation.

At the moment our office is closed. However, if anyone needs help or advice with a Visual Impairment or Hearing Loss then our team can still be contacted on:

  • Monday to Thursday at 9am to 4.45pm 
  • Friday at 9am to 4.30pm
Contact

Update, 22 April

Contacting Customer Services

Please note that we are experiencing periods of exceptionally high call volumes and during these times and in order to meet our requirement to support our most vulnerable citizens, we may only deal with calls for critical services only.

If you have an enquiry relating to Council Tax, please visit the Council Tax section on our website where you can access information including online application forms and the facility to defer your council tax payments.  Alternatively you may contact us by email at counciltax@north-ayrshire.gov.uk

If your enquiry relates to waste services, please visit the Bins, Litter and Recycling section on our website for information including how to access services online.  If you wish to report an urgent waste issue, you can do so by emailing contactus@north-ayrshire.gov.uk

 

Update, 26 March

Please note that our Customer Service Centres in Bridgegate House and Saltcoats Town Hall are now closed to the public. If you need to contact us by phone please use one of the numbers listed below:

Housing services

Offices:
  • Irvine: 01294 310150
  • Three Towns: 01294 310005 (option 1)
  • Largs: 01475 687590

Monday to Thursday: 9am to 4.45pm
Friday: 9am to 4.30pm

If out of hours please call: 0800 0196 500

Social services

Offices:
  • Irvine: 01294 310300
  • Three Towns: 01294 310005 (option 2)
  • Largs: 01475 687592

Monday to Thursday: 9am to 4.45pm
Friday: 9am to 4.30pm

If out of hours please call: 0800 328 7758 

Making a Complaint

Like other public bodies and organisations we are continually assessing the impact of the Coronavirus (COVID-19) on its ability to continue to deliver services. Whilst the we have robust business continuity plans in place for unforeseen events, these unprecedented circumstances present substantial challenges which have resulted in service provision being affected.

Measures have been (and will continue to be) taken, in line with Government guidance and legislation, to try and mitigate the impact of the outbreak and these measures may prevent complaints from being investigated. Please accept our sincere apologies for any inconvenience this may cause. Complaints are important to us and we will resolve them when circumstances allow. Any services that still have the capability to investigate and resolve complaints will continue to do so.

Getting in touch

To keep everyone safe we are encouraging residents to contact us using our website or by telephone or email. Our offices remain open and if this changes we will share this information as soon as possible.

You can access a number of Council services online including:

➡️ Waste – check bin days, report missed bins, litter and fly-tipping

➡️ Council Tax – make payment and view your account

➡️ Housing – view rent account

➡️ Report faults – lighting and roads

➡️ Request an extract – birth, death, marriage or civil partnership certificates

You can also speak to a member of staff by calling 01294 310000 or emailing contactus@north-ayrshire.gov.uk

Brooksby Medical Centre

With effect from Monday 23 March, public access to the Customer Service desk located within Brooksby Medical Centre, Largs, will cease. Registration services will continue to be available, however, this will be on an appointment basis only.

Access to Customer Services will continue to be available at Bridgegate House, Irvine, and Saltcoats Town Hall at this time and customers will also have access to services online or via telephone. These measures are necessary due to the close proximity of the Medical Practice located at this facility.