Update 22 April
Contacting Customer Services
Please note that we are experiencing periods of exceptionally high call volumes and during these times and in order to meet our requirement to support our most vulnerable citizens, we may only deal with calls for critical services only.
If you have an enquiry relating to Council Tax, please visit the Council Tax section on our website where you can access information including online application forms and the facility to defer your council tax payments. Alternatively you may contact us by email at email@example.com
If your enquiry relates to waste services, please visit the Bins, Litter and Recycling section on our website for information including how to access services online. If you wish to report an urgent waste issue, you can do so by emailing firstname.lastname@example.org
Update 20 April
Option to amend instalments
If, due to the current Coronavirus (Covid-19) situation, you are unable to make your normal council tax payment, you can request that your payments commence in June.
Please use the enquiry form below to advise us that you wish to do this. A new bill will be issued before your June instalment is due.
2021/22 payments will revert back to the April to January monthly scheme.
Beware Council Tax phishing scam: Update - April 14
North Ayrshire Council is reminding people to be on their guard against potential scams during the Coronavirus pandemic.
Unscrupulous fraudsters are using the current situation to send emails which try to get people to part with their bank details.
One such phishing scam pretends to be from a legitimate Government account about receiving a Council Tax reduction.
These types of phishing scams are difficult to defend against, so awareness of how to spot such scams is the best defence.
People can visit https://www.ncsc.gov.uk/guidance/suspicious-email-actions for more information on how to spot suspicious emails they receive.
If any member of the public reports that they have received such an email, they can forward it to email@example.com. Once reported, they will assess it and take action to block it, where possible.
North Ayrshire Council has also produced an information guide about when we might call you and what we would and wouldn’t ask. It is available at: https://www.north-ayrshire.gov.uk/coronavirus/Call-information.pdf
Council Tax - Update March, 25
Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have been laid off or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).
If you are in this position, you are encouraged to apply for Council Tax Reduction as soon as possible.
Please apply using the online form. We are experiencing high volumes of applications, impacting on call waiting times, so please only call to claim if you are unable to apply online.
We will be sympathetic to people’s circumstances and can also give a payments holiday or a period of reduced payments if this would be helpful. We will not be pursuing legal action against people who cannot pay as a result of this emergency.
If you need our help please contact us by email at:
firstname.lastname@example.org for council tax enquiries, giving details of what your issue is
email@example.com to negotiate payment of your council tax
firstname.lastname@example.org for help with Council Tax Reduction claims
If you are unable to email please contact:
Council Tax enquiries – 01294 310000
Debt Recovery Team – 01294 310131
As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.
If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April.
If your earnings are unaffected you should continue to make your council tax payments as normal.