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Home   Coronavirus (COVID-19)   Council Tax - Coronavirus (COVID-19) updates

Council Tax - Coronavirus (COVID-19) updates

Update March, 25

Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have been laid off or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).

If you are in this position, you are encouraged to apply for Council Tax Reduction as soon as possible.

Please apply using the online form. We are experiencing high volumes of applications, impacting on call waiting times, so please only call to claim if you are unable to apply online.

We will be sympathetic to people’s circumstances and can also give a payments holiday or a period of reduced payments if this would be helpful. We will not be pursuing legal action against people who cannot pay as a result of this emergency.

If you need our help please contact us by email at: for council tax enquiries, giving details of what your issue is to negotiate payment of your council tax for help with Council Tax Reduction claims

If you are unable to email please contact:

Council Tax enquiries – 01294 310000

Debt Recovery Team – 01294 310131

As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.

If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April.

If your earnings are unaffected you should continue to make your council tax payments as normal.