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Benefits (COVID-19)
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Benefits (COVID-19)

DWP debt recovery services resume

The DWP have resumed their debt recovery procedures as of 6 July 2020.

Universal Credit claimants will receive a message via their statement to advise that deductions will be resuming.

For all other benefit claimants, they will receive an automated notification advising of the amount and dates of deduction, 14 days prior to the first deduction.

You can speak to UC or a member of our Welfare Reform Advice Team if you are struggling with payment:

  • Welfare Reform Advice Team: 0300 999 4606
  • UC Debt Management: 0800 916 0647

Financial support

We know many people may face financial hardship during this period and want to offer all support that we can.

If you're a North Ayrshire resident, you can call our Money Matters Team on 01294 310456 for welfare benefits advice.

We are experiencing a high volume of calls due to the current situation. If you are unable to get through, please leave a voicemail message and we will get back to you as soon as possible.