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Make a claim 

Claims against North Ayrshire Council for compensation are decided on legal liability. This means that you have to prove that 'on the balance of probabilities' the council has been negligent or failed in its statutory duty. Please note: there is no automatic right to compensation.

If you have suffered damage to your personal belongings or personal injury and feel it was the fault (they have been negligent) of North Ayrshire Council, you may wish to make a claim.

How to submit a claim

Please read making a claim advice and terms (PDF, 215kb) before you,

Submit a liability claim

Alternatively, complete and return a Public Liability Claim Form (PDF, 114kb), or call 01294 310000 to ask for a paper copy. This will be posted within 5 working days of your request.

Please note: Claims are assessed on a case by case basis, therefore we can't give timescales.

The council is under a duty to protect the public funds it administers. The information you provide on this form may be used for the prevention and detection of fraud. It may be shared with other bodies responsible for auditing or administering public funds. For avoidance of doubt this extends to our Insurers and partners. Any alleged loss that is found to have been fraudulent, falsely stated or exaggerated will be passed to the Corporate Fraud Team for investigation and may be subject to prosecution.

What happens when you submit a claim

The claim and any surrounding issues will be investigated by officers of the council. Once complete, a decision will be made as to whether legal liability attaches to the council.

The council (or our insurers) may need to contact you to request further information.

For a claim to be successful, you must show that the damage/injury was the fault of the council or council employees.

Please note: There is no time limit in dealing with this type of claim.

Other insurance

If you have home contents, buildings or motor insurance that would cover your loss, we recommend that you make a claim on this policy first. You will not need to prove that anyone is at fault for the loss. Your insurers may look to recover their costs from the council if they feel the council has been at fault.

Contractors and public utility companies

The council is not responsible for the actions or activities of any contractor or public utility company, even if they are acting on our behalf. Claims should be made directly against the contractor or public utility company.

What happens when a decision has been made

  • If the decision is that the council is not legally liable for your accident, we will write to you and give you the reason why. If you are unhappy with this decision and wish to take this further you are advised to take independent advice.
  • If the decision is to award you compensation, we will write to you with an offer. Any successful claim settlement may be offset against debt owed to North Ayrshire Council’s fault, including tax arrears.