Nuisance and threatening behaviour
We provide help to residents who are victims of antisocial behaviour, harassment and noise and nuisance as defined below:
- Antisocial behaviour is behaviour which harms the quality of life of residents, and causes, or is likely to cause, distress or alarm to anyone not in the same household. It includes threats, drug dealing, theft and vandalism.
- Harassment is the deliberate interference with the peace, comfort or safety of any person. Harassing anyone on grounds of race, colour, religious or other belief, gender, age, sexual orientation, physical or mental disability, nationality or ethnic origin is a breach of your Tenancy Agreement and can be a criminal offence. This includes graffiti, damage to property, abuse and threats.
- Noise and nuisance: Tenants must not cause nuisance to their neighbours. Nuisance includes persistent noise which causes distress to others, eg music, dogs, cars, etc.
- Support for victims: The Home Security Project is available to anyone living in North Ayrshire who is suffering from domestic abuse or continual and persistent antisocial behaviour. The Home Security coordinator will visit you in your home and carry out an assessment to see if your home can be made more secure or arrange extra support from specialist agencies.
Action against antisocial behaviour and harassment
If antisocial behaviour or harassment affects you, contact the police or get in touch with us.
Our specialist team can help. We need details of the problem, so keep a diary of events. You can take private action against the person but you will need to contact a solicitor to do this. Tenants are responsible for the behaviour of the members of their household, including visitors. When you sign your Tenancy Agreement, you agree to behave in a responsible way in and around your home. If a problem involves a breach of the Tenancy Agreement, we can take legal action.
If the problem is with a private household, contact our Investigation Team for advice. You can also get advice from the Citizens Advice Bureau or a solicitor.
For advice about deliberate fire setting please see the Scottish Fire and Rescue Service website.
Home Security Project
If you are suffering from domestic abuse or serious and persistent antisocial behaviour. The project can help to make you feel safer in your home by:
- adding extra security measures like: locks, peep holes, panic alarms
- arranging support from specialist agencies.
Ask at your local Housing Office for a referral.
Home Security Project (PDF, 532kb)
Action against noise nuisance
Noise can travel between floors and walls in adjoining properties. Sometimes tenants don't realise how much noise is heard elsewhere in the building. Try to explain the problem, politely, to your neighbour. If the situation does not improve, contact us for advice. We will intervene if the situation is not resolved.
The Tenancy Agreement requires tenants to be considerate to neighbours and keep animals under control. If you are troubled by dogs contact the Dog Warden.
Ways to avoid noise nuisance
- Control the volume of sound from radios, stereos, TVs. Do not put these systems against shared walls. Place them on a rubber mat or carpet.
- Keep the noise you make, in or near your home, at reasonable levels at all times. Do housework, decorating and home improvements at reasonable times of the day.
- Warn neighbours when you are going to do something noisy (drilling, hammering, having a party).
- If you have a dog, don't leave it barking constantly in the home or garden, and clear up any mess it makes.
- Make sure your children think about how their playing habits might affect neighbours. Children playing outside (PDF, 228kb).
Antisocial Behaviour Strategy 2015-2018
Our Antisocial Behaviour Strategy (PDF, 2.59mb) aims to build on progress we have made in working towards solutions to antisocial behaviour.
For further information, read our Antisocial Behaviour Guide (PDF, 203kb).