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North Ayrshire Council

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Pay Council Tax

Who should pay?

Residents of a property, whether privately owned or rented, are generally liable to pay Council Tax. Empty properties are the responsibility of the non-resident owners or tenants.

The following residents are jointly liable to pay Council Tax:

  • residents who are married or living with a partner
  • residents who are joint owners or tenants

If a student is living with a non-student partner, the student cannot be held jointly liable for Council Tax charges.

Appeals

If you consider that you are not liable to pay Council Tax, or that a mistake has been made in calculating your bill, you can appeal to us. You should notify us, in writing, within 28 days of receiving your bill. Appeals should be sent to North Ayrshire Council, Council Tax Section, PO Box 7964, Bridgegate House, Irvine KA12 8LS.

When do I pay?

Council tax is a property based tax which runs from 1 April each year to the 31 March the following year. Your instalments are payable over 10 months from April to January. 

Our payment date is on or before the 15th of each month. If you pay by Direct Debit you can choose from 3 payment dates of the 1st, 15th or 28th of the month.

How do I pay?

By Direct Debit

Direct Debit is the easiest way to pay your Council Tax, you’ll need your:

  • Council Tax reference number
  • bank, or building society, account number
  • bank, or building society, sort code

You can set up your Direct Debit online at The Hub, or by telephoning 01294 310000. You may prefer to download a Direct Debit form (Word, 100kb) and return it to us.

You will receive a confirmation letter within 3 working days of setting up your Direct Debit instruction. All payments are covered by the Direct Debit guarantee (Word, 28kb).

Online

Visit our Online payments page to pay your Council Tax online now. You'll need your Council Tax Reference number.

Paying online is fast and secure.

We accept:

  • Visa
  • Mastercard
  • Solo
  • Visa Delta
  • Visa Electron
  • Maestro

By phone

You can pay over the phone using any of the cards listed above. Call our automated payment service (available 24 hours a day, 7 days a week) on 0845 603 0593. Please have your Council Tax Reference number and your debit or credit card details ready.

You can also pay using your debit or credit card by calling 01294 310000. This number is available during normal office hours.

Standing Order

If you choose to pay by standing order, please instruct your bank, or building society, to set up a standing order for the monthly instalment detailed on your most recent council tax bill.

Make sure the bank quotes the council tax reference number printed on your bill. Payments should be credited to the following account:

Bank: Clydesdale Bank, 151 High Street, Irvine, KA12 8AB
Sort Code: 82-65-22
Account Name: North Ayrshire Council, Cunninghame House, Irvine
Account No.: 80443663

By post

Address your payment to:

Municipal Bank
North Ayrshire Council
PO BOX 7964
Bridgegate House
Irvine
KA12 8LS

All cheques and postal orders should be made payable to North Ayrshire Council. Please write your Council Tax Reference number and the financial year you're paying for on the back of the cheque or postal order.

You shouldn't make cheque or postal orders payable to individual officers. Don't send cash or your payment card through the post.

In person

If you wish to pay your Council Tax by cash then you should use the barcode printed on the top left hand corner of your bill.

To pay your Council Tax bill please take your bill and payment to any North Ayrshire Council collection office, Post Office, Paypoint or Payzone outlet and pay using your barcode, free of charge.

Many of the Paypoint and Payzone outlets are in shops and garages which are open late and at weekends. The Post Office accepts cash, cheque or debit card. Cheques made payable to ‘Post Office Ltd’. PayPoint Outlets accept cash only.

You can pay your Council Tax at the following council offices during normal working hours:

  • Housing Office, 9 Glasgow Street, Ardrossan
  • Council Office, Clauchlands Road, Lamlash, Arran
  • Garrison House, Millport, Isle of Cumbrae
  • Housing Office, 2 Townend Street, Dalry
  • The Municipal Bank, Bridgegate House, Irvine
  • Housing Office, 24/26 Main Street, Kilbirnie
  • Housing Office, 32/34 Howgate, Kilwinning
  • Brooksby Medical and Resource Centre, 31 Brisbane Road, Largs
  • 1 Stop Shop, 17 Vernon Street, Saltcoats
  • Housing Office, 27 Vernon Street, Saltcoats
  • Housing Office, 1 Main Street, Stevenston

Contact Us

Contact Council Tax

 
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