Community Wardens
We have community warden teams which operate in the following areas.
Check here to see if your street is covered by the Community Warden service.
Our Approach
Community Wardens have an important role to play in preventing crime and antisocial behaviour within neighbourhoods.
Community Wardens regularly patrol your estate and build up a good relationship with residents. They will either deal with crime or antisocial behaviour direct or report it to the relevant authorities, for example the police or Victim Support.
Community Wardens work from a local base and will patrol the estate each day, wearing their easily recognisable red tops and navy-blue trousers. Each Community Warden will have received training before they go on patrol and they all carry identification. They patrol from early afternoon to late evening every day except Wednesdays.
Community Wardens have regular meetings with local agencies, including police, area housing offices and registered social landlords (another name for housing associations) and they are involved in the neighbourhood compacts.
Neighbourhood compacts are made up of a number of partner agencies (such as the police and local landlords) and community representatives who meet every three months to discuss antisocial behaviour in the areas where Community Wardens work.
Wardens will work with the community to help make your estate a more pleasant place to live. They aim to:
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Reduce and prevent crime and antisocial behaviour
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Improve the quality of your environment
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Increase public confidence
Community Wardens will do this by:
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Patrolling the estate.
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Reporting any evidence of fly-tipping, graffiti, abandoned vehicles and faulty street lighting they find.
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Working with our housing officers and estate caretakers to make sure that our tenants do not break the terms of their tenancy agreements.
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Helping and reassuring vulnerable tenants (for example, frail and elderly or disabled tenants) and, where appropriate, referring them to other agencies who can help them.
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Talking to young people in the area and identifying their needs (for example, facilities they can use and places they can go that will keep them off the streets and out of trouble).
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Supporting neighbourhood compacts and other community groups in the area helping to promote residents' pride in their community.
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Being the 'eyes and ears' for local residents and working with them to create safer, friendlier communities.
Community Wardens have five 'service standards' that we expect them to meet so that residents get the service they want from them.
The five service standards are:
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To carry out at least two foot patrols every day except Wednesdays
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To respond to requests for help in dealing with antisocial behaviour within one hour of receiving the call.
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To respond to general enquiries and requests for help with environmental issues (for example graffiti or fly-tipping) within three working days.
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To report relevant information to other services about abandoned vehicles, faulty street lighting, graffiti, fly-tipping and repairs within one working day.
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To attend community group meetings and help to promote them if we are asked to do so.
Community Wardens - How to get in touch
You can speak to our Wardens when they are out on patrol. You can also contact them in any of the following ways.
Phone: 01294 314690
Fax: 01294 314680
E-mail: communitywardens@north-ayrshire.gov.uk|
By writing to:
Community Warden Services
ASB/CSS
PO Box 8319
Irvine
KA12 2AL